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Moralisk balansering i arbetet: En studie av familjeutredares emotionella lönearbete
Karlstad University, Faculty of Arts and Social Sciences (starting 2013).
2015 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Moral balance in work : A study of child protection investigators' emotional labor (English)
Abstract [sv]

Familjeutredare på akut- och utredningshem är en yrkesgrupp som arbetar med utredning av föräldrars omsorgsförmåga. I arbetet träffar familjeutredaren dagligen människor som befinner sig i svåra livsskeenden. Detta ställer krav på familjeutredarens förmåga att hantera emotioner. Studiens syfte var att bidra till en djupare förståelse för familjeutredares emotionella lönearbete, vilka emotionella krav som ställs och hur de hanterar det. Studien utgick från Grundad teori (GT) och datainsamling innefattade sju semistrukturerade intervjuer. Studien resulterade i en teoretisk modell där utgångspunkten var ett emotionellt lönearbete som präglas av en moralisk konflikt. Det centrala i modellen är att arbetet kräver å ena sidan en balansering av förväntningarna på ett moraliskt upprätthållande arbete och å andra sidan det moraliska ifrågasättande som arbetet väcker. För att balansera denna konflikt använder sig familjeutredarna av emotionsstrategier.

Abstract [en]

Child protection investigators are an occupational group who investigates parentsability to take care of their children. In their everyday work child protection investigators meet parents who find themselves in a difficult life situation. The investigator must therefore have the ability to manage emotions. The aim of this study was to contribute to a deeper understanding of child protection investigators emotional labor, their emotional demands and how they handle them. The methodology used in this study was Grounded theory (GT). Data were collected from seven informants. The findings show that child protection investigators' emotional labor is characterized by a moral conflict. This conflict arises when child protection investigators start questioning the bases of their work. To balance this moral conflict they use emotion strategies.

Place, publisher, year, edition, pages
2015. , p. 41
Keyword [en]
emotional labor, emotion work, emotion strategies, emotion regulation, child protection investigator, grounded theory
Keyword [sv]
Emotionellt lönearbete, moralisk balansering, emotionshantering, emotionsreglering, familjeutredare, grundad teori
National Category
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-36221OAI: oai:DiVA.org:kau-36221DiVA, id: diva2:817778
External cooperation
Försvarshögskolan
Subject / course
Psychology
Educational program
Master Programme in Psychology with Emphasis on Cognitive Behavioural Therapy (CBT) (120 ECTS credits)
Supervisors
Examiners
Available from: 2015-06-08 Created: 2015-06-06 Last updated: 2015-06-08Bibliographically approved

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Faculty of Arts and Social Sciences (starting 2013)
Psychology

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CiteExportLink to record
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Citation style
  • apa
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