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Analyzing Business Intelligence Maturity
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information Systems)
University of Skövde, School of Engineering Science. University of Skövde, The Virtual Systems Research Centre.
University of Skövde, The Informatics Research Centre. University of Skövde, School of Informatics. (Information Systems)
2015 (English)In: Journal of Decision Systems, ISSN 1246-0125, E-ISSN 2116-7052, Vol. 24, no 1, 37-54 p.Article in journal (Refereed) Published
Abstract [en]

Business intelligence has fundamentally changed how companiesconduct their business. In literature, the focus has been on volume-operationcompanies that provide services to millions of customers. In contrast, complexsystemscompanies have fewer customers and pursue customer needs byproviding more customized products and services. This paper presents the resultsof a case study conducted at a complex-systems company, with the overall aim toidentify how complex-systems companies may take advantage of businessintelligence. A framework was used to measure business intelligence maturity ofthe company. In addition, we also explain the current maturity level of the casecompany,based on critical factors for success adopted from the literature. Indoing so, we also contribute on important details regarding factors that must beconsidered by organizations, in order to leverage their analytical capability.Finally, we also propose topics that need to be further investigated, in order toincrease current knowledge regarding BI usage and maturity in complex-systemscompanies.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2015. Vol. 24, no 1, 37-54 p.
Keyword [en]
Business Intelligence, Business Analytics, BI Maturity, Complex-Systems companies
National Category
Information Systems
URN: urn:nbn:se:his:diva-10933DOI: 10.1080/12460125.2015.994287ScopusID: 2-s2.0-84924251992OAI: diva2:811720
Available from: 2015-05-13 Created: 2015-05-13 Last updated: 2016-01-13Bibliographically approved

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Gudfinnsson, KristensStrand, MattiasBerndtsson, Mikael
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