Konflikthantering på fritidshem: En kvalitativ undersökning av orsaker, hantering och kunskaper kring konflikter.
Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
The purpose of my study is to find out which way the extended school staff has their knowledge about conflicts, what they think is the cause of a conflict and how they handle conflicts.To answer these questions, I have chosen to do interviews with an available group. I interviewed six persons of different gender, age, nationality and they have been working from three to twenty years at afterschool care.I have analyzed my empirical material using Szklarkis four causes of a conflict and Malténs strategies for conflict management.My conclusion is that the after-school staff's knowledge is mostly based on experience, partly through work with children group in afterschool care and as a youth leader in the voluntary sector. The strategy almost always used for the after-school staff were the collusion strategy
Place, publisher, year, edition, pages
2015. , 25 p.
fritidshem, konflikthantering, styrdokument, orsaker.
IdentifiersURN: urn:nbn:se:sh:diva-27149OAI: oai:DiVA.org:sh-27149DiVA: diva2:809212
Subject / course
UppsokSocial and Behavioural Science, Law
Josephson, Peter, Högskolelektor
Farhan, Christine, Professor