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Bemötande och inflytande inom äldreomsorgen är ju bra, egentligen.: En kvalitativ studie om bemötande och inflytande ur ett brukarperspektiv
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Treatment and influence within elderly care is fine, really : A qualitative study of treatment and influence from a care user perspective (English)
Abstract [en]

In this study we have investigated how care users in a nursing home experience their possibilities for influence and treatment from the staff. The study was conducted through focus group interviews with six participants who we met on four occasions. Questions the study departs from are: How do users experience their opportunity to influence? How do the users experience the treatment from the staff? The study has a qualitative approach and has been analyzed by means of symbolic interactionism, with an emphasis on the Self. Our results demonstrate that in situations of good treatment there is also a good influence. The two concepts are interdependent. Care users generally experience a good treatment from staff. What contribute to a poorer treatment are situations of stress or when the users' self-image is at stake. They would rather not talk about occasions of inferior treatment and chose to focus on what was good to be able to deal with the bad. When it came to influence the users sometimes lacked important information needed to make a decision and left decision-making over to the staff.

Abstract [sv]

 I denna studie har vi undersökt hur brukare på ett servicehus upplever sin möjlighet till inflytande och bemötandet från personalen. Studien har genomförts genom fokusgruppsintervjuer med sex deltagare som vi träffade vid fyra tillfällen. Frågor som undersöks i studien är: Hur upplever brukarna sin möjlighet till inflytande i omsorgen? Hur upplever brukarna bemötandet från personalen? Studien har en kvalitativ ansats och har analyserats med hjälp av symbolisk interaktionism med betoning på Självet. Studiens resultat visar att i situationer av gott bemötande finns också ett gott inflytande. Begreppen är beroende av varandra. Brukarna upplever i stort sett ett bra bemötande från personal. Det som bidrar till ett sämre bemötande är situationer av stress eller när brukarnas självbild står på spel. De pratade helst inte om tillfällen av sämre bemötande och brukarna valde att fokusera på det som var bra för att kunna hantera det dåliga. Brukarna upplevde att de ibland saknade viktig information för att kunna ta ett beslut och oftast lämnades beslutanderätten över till personalen.

Place, publisher, year, edition, pages
2015. , 39 p.
Keyword [sv]
Brukarperspektiv, bemötande, inflytande, Självet, symbolisk interaktionism.
National Category
Social Work
Identifiers
URN: urn:nbn:se:kau:diva-35765OAI: oai:DiVA.org:kau-35765DiVA: diva2:800425
Subject / course
Socialt arbete
Examiners
Available from: 2015-04-15 Created: 2015-04-04 Last updated: 2015-04-15Bibliographically approved

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