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Nyckeln till framgång i Systematiskt Arbetsmiljöarbete
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.
2015 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
The key to success in Systematic Work Environment Management (English)
Abstract [sv]

Verksamheter som bedriver effektivt Systematiskt Arbetsmiljöarbete (SAM) har visats ha friskare och nöjdare arbetstagare, bättre anseende, och större monetära framgångar, än verksamheter som inte gör det. Det saknas emellertid förståelse för vilka arbets- eller förhållningssätt som bidrar eller leder till att vissa verksamheter lyckas bedriva SAM effektivt. Hitintills har fallstudier fokuserat på hur SAM bedrivs i sin helhet eller på vilka brister som finns, oavsett om företaget bedriver SAM effektivt eller inte. Kort sagt saknas relevant underlag. I detta arbete studeras en verksamhet inom äldrevården (ett yrke med överlag bristande arbetsmiljö och stort behov av effektivt SAM) som bedriver effektivt SAM, i syfte att förstå hur och varför de har lyckats. Intervjuer utfördes med arbetstagare på alla nivåer för att få en insikt i vad deras yrkesroll innebär och hur det relaterar till SAM, varefter en analys av intervjumaterialet gjordes för att identifiera SAM-främjande arbetsmetoder och beteenden. Ur dessa utkristalliserades ett antal huvudkomponenter – nycklar till framgång. Nycklarna var (1) fokus på patientens välmående, (2) engagerat ledarskap, och (3) öppen kommunikation. Även om SAM ser olika ut i olika branscher och verksamheter, är nycklarna generella nog för att kunna ge arbetsgivare en ledtråd om vad de behöver arbeta med för att lyckas bättre med SAM.

Abstract [en]

Companies engaged in Systematic Work Environment Management (SWEM) have been shown to have healthier and more satisfied workers, better reputation, and greater monetary success than companies that do not. There is however a knowledge-gap about what approaches or attitudes companies with successful SWEM utilize, that lead to this success. Up to date, the focus of case studies have been how SAM as a whole is conducted in companies, or what flaws there are, regardless of the companies’ level of success. In short, there is a lack of relevant research. This work is a study of an eldercare unit (eldercare being a profession with over-all poor working environment) that conducts SWEM efficiently, the goal being to understand the reasons to their success. Employees of all levels were interviewed in order to gain insight into what type of work they do and how that relates to SWEM, after which an analysis of the interview-transcriptions was made to identify what practices and behaviours promote efficient SWEM. From these, a number of main components emerged – keys to success. The keys were (1) a focus on patient well-being, (2) keen leadership, and (3) open communication. Although work environment management may differ between different industries and companies, the keys are general enough to give employers a clue about what they need to work on in order to promote SWEM.

Place, publisher, year, edition, pages
2015. , 105 p.
Series
MMK 2015:02 MCE 318
Keyword [en]
Systematic Work Environment Management; geriatric care; customer focus; leadership; communication
Keyword [sv]
Systematiskt Arbetsmiljöarbete; äldreomsorg; kundfokus; ledarskap; kommunikation
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-162920OAI: oai:DiVA.org:kth-162920DiVA: diva2:798066
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Available from: 2015-03-25 Created: 2015-03-25 Last updated: 2015-10-21Bibliographically approved

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