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Stakeholder analysis in public e-service development: exploring a possible research-practice gap
Linköpings universitet.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0002-4468-7524
2015 (English)Conference paper (Refereed)
Abstract [en]

Municipal development of public e-services in Sweden has been criticized by researchers for being steered by quantitative measures, rather than by the actual demands and needs of these services. The results are public e-services that few citizens use. Several scholars have urged municipalities to adopt a stakeholder approach to the development of e-services in order to better understand the actors involved in public e-service development, implementation, and use. The need for a deeper understanding of stakeholders and their various needs are recognized also by practitioners. There are several analytical tools for stakeholder analysis presented by researchers, but these have not yet been widely adopted by practitioners. We present preliminary results from a workshop, with practitioners engaged in public e-service development, designed to investigate this possible research-practice gap. By asking practitioners to react on scholarly work designed for their practice, we investigate their perceptions on a research-based text and their view on its possible utility in their everyday work. The preliminary results show that there are indeed challenges concerning communicating analytical tools, authored by and for researchers, to practitioners. Some tips on how to adjust scholarly text to better fit practitioners needs are extracted and presented, and the paper is concluded with suggestions on how to further explore this knowledge domain. 

Place, publisher, year, edition, pages
Keyword [en]
research-practice gap, stakeholder analysis, public e-services, municipalities, inter-organizational development
National Category
Information Systems, Social aspects
Research subject
Information Systems
URN: urn:nbn:se:kau:diva-35399OAI: diva2:795832
The 12th Scandinavian Workshop on E-government (SWEG 2015)
Available from: 2015-03-17 Created: 2015-03-17 Last updated: 2015-03-25

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SWEG_2015(282 kB)122 downloads
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Christiansson, Marie-Therese
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Karlstad Business School
Information Systems, Social aspects

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