Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Stakeholder analysis in public e-service development: exploring a possible research-practice gap
Linköpings universitet.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.ORCID iD: 0000-0002-4468-7524
2015 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Municipal development of public e-services in Sweden has been criticized by researchers for being steered by quantitative measures, rather than by the actual demands and needs of these services. The results are public e-services that few citizens use. Several scholars have urged municipalities to adopt a stakeholder approach to the development of e-services in order to better understand the actors involved in public e-service development, implementation, and use. The need for a deeper understanding of stakeholders and their various needs are recognized also by practitioners. There are several analytical tools for stakeholder analysis presented by researchers, but these have not yet been widely adopted by practitioners. We present preliminary results from a workshop, with practitioners engaged in public e-service development, designed to investigate this possible research-practice gap. By asking practitioners to react on scholarly work designed for their practice, we investigate their perceptions on a research-based text and their view on its possible utility in their everyday work. The preliminary results show that there are indeed challenges concerning communicating analytical tools, authored by and for researchers, to practitioners. Some tips on how to adjust scholarly text to better fit practitioners needs are extracted and presented, and the paper is concluded with suggestions on how to further explore this knowledge domain. 

Place, publisher, year, edition, pages
2015.
Keyword [en]
research-practice gap, stakeholder analysis, public e-services, municipalities, inter-organizational development
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-35399OAI: oai:DiVA.org:kau-35399DiVA: diva2:795832
Conference
The 12th Scandinavian Workshop on E-government (SWEG 2015) 3-4 feb Köpenhamn
Available from: 2015-03-17 Created: 2015-03-17 Last updated: 2017-10-06Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Christiansson, Marie-Therese
By organisation
Karlstad Business School
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 643 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf