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A Project Management Information System with Key Performance Indicators in a Multi-Project environment - An action research with IKEA AB
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
2014 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Purpose: The purpose of this thesis is to describe how IKEA AB, works with projects today. Further, the aim is to give a suggestion on how a Project Management Information System could look like in the multi-project organization IKEA AB. In order to control and monitor, this study also includes performance measurements, in the form of KPIs, into the Project Management Information System.


Background: In today’s business life many companies are a multi-project organization with several ongoing projects at the same time. By using a Project Management Information System organizations are able to monitor, control and support projects. IKEA AB described having a set project methodology, but that project managers often work in their own way, and that this lead to a problem with monitoring and supporting project.


Methodology: The methodological approach in the study is action research. The contacts and interviews were conducted thru a semi-structured approach with people related to projects in different ways, project managers and management board members.


Findings: The findings of the study are that projects at IKEA AB are not conducted in a cohesive way. The suggestion for a Project Management Information System at IKEA AB containing of several parts; the system need to include a project plan, KPIs to monitor cost, time and resources, and project members feelings needed to be monitored during execution. The information also needed to be presented in two separate dashboards to deliver the right information to the right person.

Place, publisher, year, edition, pages
2014. , 97 p.
Keyword [en]
Multi-project organizations, project management information system, project, project
National Category
Business Administration
URN: urn:nbn:se:lnu:diva-40790OAI: diva2:794561
Subject / course
Business Administration - Management Accounting
Educational program
Business Administration and Economics Programme, 240 credits
Available from: 2015-03-23 Created: 2015-03-11 Last updated: 2015-03-23Bibliographically approved

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