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“Hellre för hett än för kallt”: - En studie om sektionschefers uppfattningar av nödvändiga kompetenser för konflikthantering: exemplet statliga myndigheter
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Educational Sciences, Department of Education.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Educational Sciences, Department of Education.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

För att kunna hantera konflikter krävs olika kompetenser, vilka som krävs och hur vi behärskar dessa genom olika erfarenheter som vi skapat oss i olika sammanhang är en central fråga i denna studie. Denna studie syftar till att undersöka vilka kompetenser sektionschefer inom statliga myndigheter upplever sig behöva för att hantera konflikter på arbetsplatsen mellan sina medarbetare. Vi vill också belysa under vilka omständigheter de samlat på sig dessa erfarenheter. För att besvara syftet tog vi hjälp av följande frågeställningar: “vilka kompetenser anser sektionschefer vara relevanta för att hantera en konflikt?”, “vilka tidigare erfarenheter anser de vara användbara?” samt “hur använder de sig av tidigare erfarenheter för att hantera konflikter på arbetsplatsen?”. En forskningsöversikt över olika fält presenteras under följande rubriker: vad konflikthantering innebär, vad som krävs för konflikthantering som tredje part, nödvändiga kompetenser samt relationen till statliga myndigheter. För att undersöka syftet genomförde vi intervjuer med sju sektionschefer på två statliga myndigheter. Med utgångspunkt i Lev Vygotskijs teori om sociokulturella perspektiv samt Mikhail Bakhtin har vi analyserat och redovisat resultatet. Resultatet visar att sektionscheferna anser sig behöva kompetenser såsom ödmjukhet, vara lyhörd, att kunna se vad som händer på kontoret samt vara modig och våga ta tag i saker. Vikten av att hålla sig neutral nämner de också som en viktig aspekt. De omständigheter som sektionscheferna berättat bidragit med erfarenheter inom konflikthantering är livserfarenhet det viktigaste som de fått sig till livs i familjesammanhang, sportsammanhang samt tidigare arbetslivserfarenheter. I diskussionen behandlas även relationen till tidigare forskning samt resoneras kring framtida forskning.

Abstract [en]

In order to manage conflict, different competencies are required, which competences are required and how we master them through different experiences, from different contexts, are a key issue in this study. This study aims to investigate which competences section managers within government agencies feel they need to manage conflict at work between their co-workers. We also want to highlight the circumstances under which they amassed these experiences. To be able to answer the purpose, we took the help of these issues: "Which competencies does section managers believe to be relevant to manage conflict?” "Which past experiences do they believe to be useful?" and "How do they use past experience to deal with conflicts in the workplace?". A research across various fields is presented under the following headings: what is conflict, what is required from the third party in conflict management, essential competencies and the relationship to government agencies. To examine the purpose, we conducted interviews with seven heads of sections of two different state agencies. On the basis of Lev Vygotskij's theory about sociocultural perspective, and Mikhail Bakhtin, we have analyzed and reported the results from the empirical material. The results shows that the section heads considers necessary competencies such as humility, to be responsive, to be able to see what happens in the office and to be brave and be able to address problems. The importance of being able to stay neutral was also mentioned as an important aspect. The circumstances that seem to be the most important in the contribution with experience in conflict management seems to the section managers be life experience in different ways. These experiences they received from family context, sporting and previous work experience. In the discussion we also deal with the relation to previous research, and there is also a discussion about future research.

Place, publisher, year, edition, pages
2015. , p. 40
Keyword [en]
Conflict management, competence, experience, state agency, socio-cultural perspective, Vygotskij.
Keyword [sv]
Konflikthantering, kompetens, erfarenhet, statliga myndigheter, sociokulturella perspektiv, Vygotskij.
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:uu:diva-244334OAI: oai:DiVA.org:uu-244334DiVA: diva2:788483
Subject / course
Adult and Working Life Education, Advanced Course C
Supervisors
Examiners
Available from: 2015-02-16 Created: 2015-02-15 Last updated: 2015-02-16Bibliographically approved

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Blomqvist, Ludén(525 kB)189 downloads
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