Oh, look - It's coffee o'clock!: En studie om konsumentens beslutsprocess vid köp av homogena produkter, samt studiet av ett företags arbete med varumärkesstärkande aktiviteter på en homogen produktmarknad
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
It is important, for companies operating on a homogeneous product market, to understand and adapt to customer needs. Since coffee is a homogeneous product in food retail it is vital for coffee companies to work extensively with differentiation and the fierce competition. The prevailing homogenity makes it difficult for companies to develop the product itself and must therefore work to create added value to the product.
The purpose of this thesis is to carry out a study on consumer decision-making when purchasing homogeneous products, and to examine how companies work to strengthen their brand and gain market share in a homogeneous product market. The market that this thesis highlights is the coffee market.
To answer the purpose of this thesis the writers have conducted a questionnaire survey regarding consumers’ decision-making process and interviewed two marketing managers for two major actors on the coffee market. The results of the survey show that the availability and the price are key factors for consumers when choosing coffee, and the generated responses from the interviews emphasize the importance of working with strengthening a brand and finding an identity for the product.
Place, publisher, year, edition, pages
2014. , 83 p.
Homogeneous products, Brand, Branding, Decision-making process, Coffee
Homogena produkter, Varumärke, Branding, Beslutsprocess, Kaffe
IdentifiersURN: urn:nbn:se:sh:diva-26384OAI: oai:DiVA.org:sh-26384DiVA: diva2:787638
Subject / course
UppsokSocial and Behavioural Science, Law
Borg, Erik, Professor