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Hemtjänst: En kvalitativ studie av hemtjänstpersonals upplevelser av yrket
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Home care service : A qualitative study of home care staff perceptions of the profession (English)
Abstract [sv]

Denna uppsats handlar om hemtjänstpersonalens upplevelser av sitt arbete och de villkor som råder. Det är en kvalitativ studie som bygger på intervjuer som gjorts med personal frånhemtjänsten inom Karlstad kommun.

Syftet med arbetet var att kvalitativt undersöka hur hemtjänstpersonalen upplever sitt yrke under rådande omständigheter. Intervjuerna genomfördes med hjälp av en intervjuguide. Intervjuerna analyserades och det skapades teman över viktiga områden som varit framträdande i transkriberingarna.

Teorierna och begreppen som använts i studien är utvecklade och definierade av Arlie Hochschild, Randall Collins och Rosmari Eliasson som tar upp begreppet omsorgsrationalitet. Resultat som hämtats för att representera tidigare forskning är framtagna av Eva Olsson, Anneli Stranz och Marta Szebehely.

Efter att analysen genomförts hade vi sammanlagt fått fram sex olika teman med olika ämnen under varje tema. Under resultat presenterar vi de olika teman som utvecklats och kopplar ihop dessa med teori. Namnen på de olika teman är: Emotioner, Tidsbrist och personalbrist, Flexibilitet, Socialisering, Relationer och Privatliv. Under varje tema finns citat från intervjuerna som exempel på hur respondenterna kunnat uttrycka sig. Dessa exempel hjälper även att underbygga resultatdelen. Under varje tema lyfts de aktuella ämnen som representeras av de olika namnen upp. Här presenteras olika aspekter av yrket som personalen tyckt varit viktiga att lyfta fram. Studien bygger på deras röster och återkommande ämnen tas upp. Negativa och positive aspekter av yrket aktualiseras.

I resultaten kom vi fram till att känslor är en viktig och framträdande aspekt som påverkar personalen inom hemtjänsten. Bristen på personal och tid kan även påverka det dagliga arbetet. Relationen till kollegerna handlar ofta om gemenskap och att hjälpa till vid samarbete. Personalen har kontakt med många människor och relationer till alla de träffar under en dag.

Abstract [en]

This essay deals with home care staff's perceptions of their jobs and the conditions prevailing. It is a qualitative study based on interviews with staff from the home care service in Karlstad.

The aim of this work was to qualitatively examine how home care staff perceive their profession under the circumstances. The interviews were conducted using an interview guide. The interviews were then analyzed and themes were created across important areas that have been prominent in the transcriptions.

The theories and concepts used in the study were developed and defined by Arlie Hochschild, Randall Collins and Rosmari Eliasson, who writes about the concept of caring rationality. Results used to represent earlier research come from research done by Eva Olsson, Anneli Stranz and Marta Szebehely.

After the analysis was carried out, we had a total of sex different themes with different topics under each theme. Under results we present the various themes developed and analyze them and compare the results with theory. The names of the themes are: Emotions, Lack of time and staff, Flexibility, Socialization, Relationships and Life outside work. Under each theme there are quotations from the interviews as examples of how the respondents expressed themselves. These examples also help to substantiate the results. Under each theme highlighted the different topics that are represented by the different names are discussed. Here we present various aspects of the profession that the staff thought was important to highlight. The study is based on their opinions and recurring topics are covered. Negative and positive aspects of the profession get highlighted.

In the results we concluded that emotions are an important and salient aspect staff in home care. The lack of staff and time can also affect the daily work. The relationship with colleagues is often like in a small community and they assist eachother and co-operate. The staff have contact with many people and have relationships with everyone they meet during the day.

Place, publisher, year, edition, pages
2015. , 44 p.
Keyword [sv]
hemtjänst, kvalitativ, upplevelser, intervjuer
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Identifiers
URN: urn:nbn:se:kau:diva-35041OAI: oai:DiVA.org:kau-35041DiVA: diva2:784208
Subject / course
Sociology
Supervisors
Examiners
Available from: 2015-04-02 Created: 2015-01-28 Last updated: 2015-04-02Bibliographically approved

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Citation style
  • apa
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