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Public organizations and social media: An exploration of the Skellefteå Cryptosporidium Crisis
Umeå University, Faculty of Social Sciences, Department of Informatics.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Events like earthquakes, terrorist attacks, water contamination etc. have drawn an increased attention on the way crisis preparedness can be improved by citizens, authorities and society as a whole. Current research has highlighted the importance of social media in crisis communication and why social media are important, but neglects to describe how social media is used by public organizations during crisis situations. By studying a particular crisis situation in a municipal organization, this thesis investigates how public organizations organize to collect and share information with the use of social media during crisis events. The results show that social media enabled fast response to citizens, due to the coordination and collaboration ability within the municipality. The importance of an existing digital strategy is recognized, for proper managing of social media as response to sudden change.

Place, publisher, year, edition, pages
2014. , 25 p.
Informatik Student Paper Master (INFSPM), 2014:24
Keyword [en]
Social Media, Crisis Informatics, crisis, sensing and responding, public sector.
National Category
Information Systems
URN: urn:nbn:se:umu:diva-97093OAI: diva2:770779
External cooperation
Skellefteå kommun
Educational program
Master's Programme in IT Management
Available from: 2014-12-11 Created: 2014-12-11 Last updated: 2014-12-11Bibliographically approved

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Erika Szabó Masters Thesis Public Organizations and SM(551 kB)207 downloads
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