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Designing with rather than for: On the relevance, joy and importance of collaborative engaged work in the design process of a home care mobile service
University West, Department of Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-6101-3054
University West, Department of Economics and Informatics, Divison of Informatics. (LINA)ORCID iD: 0000-0002-4563-0001
University West, Department of Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0003-3203-7062
2014 (English)In: Proceedings of the 37th Information Systems Research Seminar in Scandinavia (IRIS 37) / [ed] Ghazawneh, Ahmad, Nørbjerg, Jacob och Pries-Heje, Jan, 2014, 1-15 p.Conference paper (Refereed)
Abstract [en]

In an open innovation project called “mCity”, the aim is to verify conceptual applications for mobile services including mobile payments and transactions. On such design initiative was designated for the citizen group “seniors”, have home care taking as part of their assistance from the home care organisational system. The design initiative is called Skafferiet, a grocery-shopping application for the home care service. Based on this project, the aim in this article is to identify if and when significant design decisions were influenced by user involvement and contextual understanding detecting whether the applied design method supported the design process or if it lead to redundant activities. The applied approach was a combination of methodological strategies emphasizing co-design and engaged scholarship. The different actors involved were i) politicians, management and staff ii) caretakers iii) designers and iv) researchers. The result indicated numerous beneficial aspects with the iterative collaboration between actors. Apart from the relevance and joy of working together, it was important for the quality of the m-service, a successful implementation process and trigger for organizational improvement. The risk of rejecting one level of involvement, in favor of saving time and reduce complexity, would probably lead to a more narrow solution lacking the empowered process of involvement and engagement of all parties leading the relevance of the design process and its end-product astray.

Place, publisher, year, edition, pages
2014. 1-15 p.
Keyword [en]
Engaged scholarship, reflective design, levels of user engagement, mobile services, mobile payments, home care organization, organizational development, Work-integrated learning, WIL
Keyword [sv]
National Category
Communication Systems
Research subject
Work Integrated Learning
URN: urn:nbn:se:hv:diva-7082ISBN: 978-87-7349-876-7OAI: diva2:768681
IRIS 37/SCIS 5 : Designing Human Technologies
Available from: 2014-12-04 Created: 2014-12-04 Last updated: 2016-08-16

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Lundh Snis, UlrikaIslind, Anna SigridurSpante, Maria
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