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Utvärdering av gränssnittet hos en VOD-tjänst: En undersökning av användbarhetsproblem hos Netflix’ gränssnitt med hjälp av en lätt modifikation av Jacob Nielsens ”usability heuristics”
Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

For better understanding of how users interact with the video on demand service Netflix a study was conducted in 10 Swedish households. This study is based on the well-established heuristic evaluation method of Jacob Nielsen, which we modified slightly by letting the users to act as “evaluation experts” and informing them about the heuristic rules of thumb during the evaluation process. The purpose of this study was to identify usability problems when people interact with Netflix’ interface. We found that the users identified usability problems efficiently and that the information they delivered might be useful for further development of Netflix and other video on demand services. The modified application of Nielsen’s rules of thumb seems to have worked satisfactorily.

Place, publisher, year, edition, pages
2013. , 30 p.
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:sh:diva-25243OAI: oai:DiVA.org:sh-25243DiVA: diva2:763947
Subject / course
Media Technology
Uppsok
Technology
Supervisors
Examiners
Available from: 2014-11-18 Created: 2014-11-17 Last updated: 2014-11-18Bibliographically approved

Open Access in DiVA

kandidatuppsats_carinajohansson_robertgrundstrom_MTC_HT13(1255 kB)98 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf