Utvärdering av gränssnittet hos en VOD-tjänst: En undersökning av användbarhetsproblem hos Netflix’ gränssnitt med hjälp av en lätt modifikation av Jacob Nielsens ”usability heuristics”
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
For better understanding of how users interact with the video on demand service Netflix a study was conducted in 10 Swedish households. This study is based on the well-established heuristic evaluation method of Jacob Nielsen, which we modified slightly by letting the users to act as “evaluation experts” and informing them about the heuristic rules of thumb during the evaluation process. The purpose of this study was to identify usability problems when people interact with Netflix’ interface. We found that the users identified usability problems efficiently and that the information they delivered might be useful for further development of Netflix and other video on demand services. The modified application of Nielsen’s rules of thumb seems to have worked satisfactorily.
Place, publisher, year, edition, pages
2013. , 30 p.
Media and Communication Technology
IdentifiersURN: urn:nbn:se:sh:diva-25243OAI: oai:DiVA.org:sh-25243DiVA: diva2:763947
Subject / course
Greem, Anders, Högskolelektor
Kaipainen, Mauri, Professor