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Strategier och kanaler vid marknadsföring för fysiska researrangörer och traditionella resebyråer
Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
Södertörn University, School of Natural Sciences, Technology and Environmental Studies.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The tourism industry in Sweden has expanded in recent years and the increasing industry has meant that customers are in need of a reseller for their trips abroad. Today there are three types of retailers available. These are : Traditional travel agencies , tour operators and online travel agencies.

Online Travel agencies are the most modern online option for customers. Their existence has made it easier for the customer and reservation can be made anytime and anywhere. The competition has intensified between the three retailers and the traditional alternatives must find new ways to survive. Through effective marketing and selecting the right channel may be vital to the travel agency's survival.

The theories that have been essentiell for this Investigation are: marketing mix, relationship marketing, porter curve, the buying process, the agent's role, word-of-mouth and marketing of services and products company.

In this essay, the authors investigated four tour operators and one traditional travel agency and everyone is placed in Stockholm. The authors has choosed to investigate their market businesses and how the customer's requirements have changed since online travel agencies took over a large part of the market. The authors have also decided to conduct interviews with an online travel agency and one travel company that works with marketing for travel agencies.

The tour operators in Stockholm mainly use relationship marketing as a primary strategy for maintaining a loyal relationship with the customer. The channels that travel companies utilize is a combination of word-of- mouth, digital media and printed media.

All companies could state that the consumer in the current situation is more aware than before and this has led an increased requirement for travel agencies. Travel agents and tour operators must offer something unique or give the client an  xceptional service that they can not recieve in another place. Service in this case may involve travel on customers behalf, visa application, bookings for specific requests and helping to add travel insurance.

Place, publisher, year, edition, pages
2014. , 81 p.
Keyword [en]
Traditional travel agencies, tour operators, online travel agents, marketing, digital media, print media, word-of-mouth, relationship marketing, positioning, customer segments, unique
Keyword [sv]
Traditionella resebyråer, researrangörer, internetresebyråer, marknadsföring, digital media, tryckt media, word-of-mouth, relationsmarknadsföring, positionering, kundsegment, unikt
National Category
Other Social Sciences not elsewhere specified
URN: urn:nbn:se:sh:diva-25004OAI: diva2:754794
Subject / course
Tourism Studies
Social and Behavioural Science, Law
Available from: 2014-10-13 Created: 2014-10-12 Last updated: 2014-10-13Bibliographically approved

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