Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
CAD adoption in the Swedish architectural industry: IT and the professional service sector
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
2001 (English)Doctoral thesis, monograph (Other academic)
Abstract [en]

The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. Therefore, tt is of special interest to study the impact of IT in these firms.

The impact of IT in professional service firms is identified in four ways: service quality, competitive advantage, bottomline (management visions), and industry structure. The empirical focus is on the Swedish architectural industry and the adoption of CAD in this industry. Two extensive surveys each consisting of several in-depth interviews and a mailed questionnaire provide the empirical data. The research design is longitudinal and changes in the industry were observed. In special focus were the differences between the firms that had CAD—adopter firms—and firms that did not have CAD—non-adopters.

Both the architects and their clients rated services performed with CAD to have better quality; e.g., the cooperation was eased by the use of this technology. The findings also suggest that CAD may be used as a competitive tool in the industry. The adopters increased their productivity significantly more than the non-adopters did between the two surveys and the adopters had significantly more loyal clients. CAD seems to be a tool that accentuates the differences between the adopter and the non-adopter firms.

The results suggest that adopters and non-adopters develop into two different types of firms. The characteristics of these firms indicate that a division of the industry appeared. For example, the adopters were significantly larger than the non-adopters and plans to expand their business. One explanation to the disparity between these two types of firms may be the differences in management vision. The adopters may be characterized as progressive firms and the nonadopters as traditional firms.

Place, publisher, year, edition, pages
Umeå: Umeå Universitet , 2001. , 263 p.
Series
Studier i företagsekonomi. Serie B, ISSN 0346-8291 ; 45
Keyword [en]
professional service, information technology, service quality, competitive advantage, bottomlines, management visions, industry structure, dynamic service quality, CAD, architectural firms, innovation
Keyword [sv]
Arkitektkontor, Informationsteknik, Datorstödd konstruktion, Sverige
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-94093ISBN: 91-7305-066-0 (print)OAI: oai:DiVA.org:umu-94093DiVA: diva2:752719
Public defence
2001-09-28, Humanisthuset, Hörsal G, Umeå universitet, Umeå, 13:15
Projects
digitalisering@umu
Note

Diss. Umeå : Univ., 2001

Available from: 2014-10-06 Created: 2014-10-03 Last updated: 2015-04-08Bibliographically approved

Open Access in DiVA

CAD Adoption in the Swedish Architectural Industry(18743 kB)327 downloads
File information
File name FULLTEXT01.pdfFile size 18743 kBChecksum SHA-512
00abe62efdbe210426ff98da7f7b0bb1f7b75663708b79a7ece097af2eeaf9ac7f608c4dbd5b223dcaabee1395f069fd3cc419af02d5bb78bc680341ed435dcb
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Boström, Gert-Olof
By organisation
Business Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 327 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 107 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf