En kommunal One Stop Shop: Kan en gemensam kundtjänst verka som motor för verksamhetsutveckling?
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The aim of this study has been to examine if an implementation of a One Stop Shop in the public sector and its IT-support can serve as a motor for business development. By examine the relation between the One Stop Shop and the public administrations we have tried to answer this question. The municipality that we have examined underwent a big change, seven years ago, when they implemented a One Stop Shop including a IT-support called Flexite. But despite these seven years and the fact that Flexite has changed approach from a Case Management System to a Support System for Business Development the municipality have not adapted to this change.
Place, publisher, year, edition, pages
2014. , 39 p.
Informatik Student Paper Bachelor (INFSPB), 2014.36
one stop shop, Flexite, gemensam kundtjänst, new public management, business process management, digital era governance, verksamhetsutveckling, offentlig sektor
IdentifiersURN: urn:nbn:se:umu:diva-94053OAI: oai:DiVA.org:umu-94053DiVA: diva2:752261
Programmet för Systemvetenskap
Hedestig, Ulf, Universitetslektor
Landgren, Göran, Universitetsadjunkt