Crisis Communication in Public Organisations: Dimensions of Crisis Communication Revisited
2014 (English)In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973, Vol. 22, no 2, 113-125 p.Article in journal (Refereed) Published
Research on crisis communication has traditionally focused on private organisations' reputation and blame avoidance strategies. As a result, there is limited knowledge on crisis communication from the perspective of public organisations. This is troublesome as public organisations have substantial responsibilities for preparing, communicating and managing large-scale crisis events. In order to be able to better conceptualise public organisations' crisis communication, a typology based on communication aims and orientations is introduced. According to the typology, public organisations engage in two dimensions of crisis communication: reputation-oriented vs. resilience-oriented and strategic vs. operational. These dimensions are illustrated and discussed by empirical examples from the Queensland floods of 2010/2011. The paper ends with a discussion on how to understand these dimensions of crisis communication in relation to public organisations' priorities, processes and practices.
Place, publisher, year, edition, pages
2014. Vol. 22, no 2, 113-125 p.
Research subject Statsvetenskap med inriktning mot krishantering och internationell samverkan
IdentifiersURN: urn:nbn:se:fhs:diva-4887DOI: 10.1111/1468-5973.12047OAI: oai:DiVA.org:fhs-4887DiVA: diva2:749957