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Mätning av kvalitetsbristkostnader i tillverkningsindustrin: En fallstudie på ABB Control Products Sweden
KTH, School of Industrial Engineering and Management (ITM), Production Engineering.
KTH, School of Industrial Engineering and Management (ITM), Production Engineering.
2014 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [sv]

Detta arbete syftar huvudsakligen till att bidra med rekommendationer för hur ett system för mätning av kvalitetsbristkostnader hos ABB-enheten Control products Sweden bör upprättas. ABB:s globala riktlinjer för vad som ska mätas i ett sådant system har fungerat som utgångspunkt. I rapporten diskuteras vidare hur arbetet med mätsystemet ska upprätthållas utifrån ett ledarskapsperspektiv. I studien har en litteraturstudie legat till grund för en nulägesbeskrivning, en benchmarkingstudie, deltagande observationer och intervjuer. Rapporten innehåller också en sällsynt detaljerat beskriven kvalitetsbristkostnadsmätning som fungerar som riktmärke för enhetens fortsatta arbete med kvalitetsbristkostnader.

Abstract [en]

This research sought to submit a recommendation of a cost of poor quality performance measurement system for the ABB unit of Control Products Sweden. The global ABB guidelines for such a measurement system worked as an aid for deciding what types of costs of poor quality are relevant. Further, the aspect of leadership in the continued work for maintaining the measurements is discussed. In order to succeed in this, a research foundation was established based on a literature review. This framework was used as a tool, when performing a current status report, a benchmarking study, a participant observation study and employee interviews. The result is a detailed description of how cost of poor quality measurements should be performed. It also states the level of the costs of poor quality in the company by actually conducting a sample measurement. The results are subjected for continuous future measurement at the company, which is further discussed in a concluding chapter.

Place, publisher, year, edition, pages
2014. , 69 p.
, Examensarbete inom industriell produktion, avancerad nivå, 597
National Category
Engineering and Technology
URN: urn:nbn:se:kth:diva-151272OAI: diva2:747410
Available from: 2014-09-16 Created: 2014-09-16 Last updated: 2014-09-16Bibliographically approved

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