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Six Sigma diplomacy - the impact of Six Sigma on national patterns of corporate culture
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
2014 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 25, no 7-8, 827-841 p.Article in journal (Refereed) Published
Abstract [en]

Taking cultural aspects into account is seldom mentioned as a success factor in implementing Six Sigma. In this paper, we elaborate on the implications of implementing and applying Six Sigma in countries with different national cultures, especially in those with non-American cultures. Based on two longitudinal case studies, we show how to take cultural aspects into account when implementing Six Sigma, and also, how implementing Six Sigma influences the local national culture of the company. We argue that taking different aspects of national cultures into account when implementing Six Sigma within a global organisation will enhance understanding, cooperation and performance of the organisation.

Place, publisher, year, edition, pages
Routledge, 2014. Vol. 25, no 7-8, 827-841 p.
Keyword [en]
Six Sigma; implementation; national culture; corporate culture
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-110296DOI: 10.1080/14783363.2014.906108ISI: 000340174600010OAI: oai:DiVA.org:liu-110296DiVA: diva2:743919
Conference
16th Conference on Quality Management and Organizational Development (QMOD 2013)
Available from: 2014-09-05 Created: 2014-09-05 Last updated: 2017-12-05Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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