Assessment of interaction quality in mobile robotic telepresence: an elderly perspective
2014 (English)In: Interaction Studies: Social Behaviour and Communication in Biological and Artificial Systems, ISSN 1572-0373, E-ISSN 1572-0381, Vol. 15, no 2, 343-357 p.Article in journal (Refereed) Published
In this paper, we focus on spatial formations when interacting via mobile robotic telepresence (MRP) systems. Previous research has found that those who used a MRP system to make a remote visit (pilot users) tended to use different spatial formations from what is typical in human-human interaction. In this paper, we present the results of a study where a pilot user interacted with ten elderly via a MRP system. Intentional deviations from known accepted spatial formations were made in order to study their effect on interaction quality from the local user perspective. Using a retrospective interviews technique, the elderly commented on the interaction and confirmed the importance of adhering to acceptable spatial configurations. The results show that there is a mismatch between pilot user behaviour and local user preference and that it is important to evaluate a MRP system from two perspectives, the pilot user’s and the local user’s.
Place, publisher, year, edition, pages
2014. Vol. 15, no 2, 343-357 p.
F-formations, Mobile Robotic Telepresence, MRP systems, Quality of Interaction, Retrospective Interview, Spatial Formations, Spatial Configurations
Research subject Computer Science
IdentifiersURN: urn:nbn:se:oru:diva-36067DOI: 10.1075/is.15.2.16kriISI: 000341815000016OAI: oai:DiVA.org:oru-36067DiVA: diva2:739941