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Public e-service development: Understanding citizens' conditions for participation
University of Skövde, School of Informatics. University of Skövde, The Informatics Research Centre. (Information systems)
Örebro Universitet.
2014 (English)In: Government Information Quarterly, ISSN 0740-624X, Vol. 31, no 3, 396-410 p.Article in journal (Refereed) Published
Abstract [en]

For decades, user participation has brought value to various systems development projects. Today, there are expectations that public e-service development will experience the same benefits. However, existing research has shown that introducing user participation into public e-service development can be challenging. In this study, we interviewed citizens in order to explore their willingness and ability to participate in public e-service development according to three user participation schools: User-Centred Design, Participatory Design and User Innovation. Our findings show that citizens in general are willing to participate, but their ability to do so is limited. Based on our findings, we developed nine propositions to explain citizens' willingness and ability to participate in public e-service development. The propositions contribute to practice by acting as a tentative guide for systems developers when they use user participation schools as inspiration in public e-service projects. They also act as a starting point for future research into conditions for user participation in public e-service development.

Place, publisher, year, edition, pages
Elsevier, 2014. Vol. 31, no 3, 396-410 p.
Keyword [en]
Public e-services, E-government, Public e-service development, User participation
National Category
Computer Science
Research subject
URN: urn:nbn:se:his:diva-9724DOI: 10.1016/j.giq.2014.02.006ISI: 000342037100006ScopusID: 2-s2.0-84906242945OAI: diva2:737773
Available from: 2014-08-14 Created: 2014-08-14 Last updated: 2015-08-28Bibliographically approved
In thesis
1. User Participation In Public e-service Development: Guidelines for including external users
Open this publication in new window or tab >>User Participation In Public e-service Development: Guidelines for including external users
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Place, publisher, year, edition, pages
Skövde: University of Skövde, 2014. 135 p.
Dissertation Series, 5(2014)
User participation, public e-service development, external users
National Category
Information Systems
Research subject
urn:nbn:se:his:diva-10169 (URN)978-91-981474-5-2 (ISBN)
Public defence
2014-11-28, Hus G, sal 110, Skövde, 09:53 (English)
Available from: 2014-11-05 Created: 2014-11-05 Last updated: 2015-03-16Bibliographically approved

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Holgersson, Jesper
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