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Vems feedback är viktigast för att personal inom äldreomsorgen ska uppleva arbetstillfredsställelse?
University of Gävle, Faculty of Health and Occupational Studies.
University of Gävle, Faculty of Health and Occupational Studies.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Whose feedback is mostimportant for employees in elderly care to experience job satisfaction? (English)
Abstract [sv]

Syftet med studien var att undersöka om det fanns skillnader i uppfattning av feedback (positiv, negativ och kvalité) beroende på om den kom från chef, medarbetare, vårdtagare eller anhörig inom äldreomsorgen. Ett ytterligare syfte var att undersöka vilken feedbackkälla som bäst predicerar generell arbetstillfredsställelse. Studien genomfördes på sju äldreboenden där 87 anställda deltog. De mätinstrument som användes i studien var FES-skalan som mätte de olika aspekterna av feedback, samt Minnesota Satisfaction Questionnaire (MSQ) som mätte arbetstillfredsställelse. Resultatet visade att källan chef predicerade generell arbetstillfredsställelse bäst av de fyra källorna, samt att det var aspekten kvalité som bidrog mest i modellen. Positiv feedback från vårdtagare och negativ feedback från chef skattades högst. Resultatet visade även att den interna reliabiliteten för samtliga feedbackaspekter inom varje källa var god. Avslutningsvis visade resultatet att inre arbetstillfredsställelse skattades högre än yttre arbetstillfredsställelse.

Abstract [en]

The purpose with this study was to examine whether there were differences in the perceptions of feedback (positive, negative and quality) depending on whether it came from the supervisor, co-workers, patients, or family members in nursing homes. A further aim was to examine which feedback-source that best predicts job satisfaction. The study was conducted on seven nursing homes where 87 employees participated. The instruments used in the study were FES-scale that measured the different scales of feedback, and the Minnesota Satisfaction Questionnaire (MSQ) which measured job satisfaction. The results showed that the source supervisor predicted overall job satisfaction best of the four sources, and that the aspect quality contributed most to the model. Positive feedback from patients and negative feedback from supervisor was rated highest. The results also showed that the internal reliability for all the feedback aspects of each source was good. In conclusion, the results showed that internal job satisfaction was rated higher than external job satisfaction.

Place, publisher, year, edition, pages
2014. , 29 p.
Keyword [en]
Job satisfaction, feedback, eldercare
Keyword [sv]
Arbetstillfredsställelse, feedback, äldreomsorg
National Category
Psychology
Identifiers
URN: urn:nbn:se:hig:diva-17303Archive number: SPAK-v14-45OAI: oai:DiVA.org:hig-17303DiVA: diva2:735326
Subject / course
Psychology
Educational program
Human resources and labour relations
Supervisors
Examiners
Available from: 2014-08-19 Created: 2014-07-25 Last updated: 2014-08-19Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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More styles
Language
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  • Other locale
More languages
Output format
  • html
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