Return management systems within leisurewear at Strålfors: A multiple case study about third-part logistics and e-commerce
Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
While varies of supply chains are working on moving products towardsthe end consumers, there is also an increasing amount of productsbeing sent back. This has meant an increasing importance of the returnmanagement process. As many businesses have realized that the returnprocess has little connection with their core value, the idea ofoutsourcing return management crossed the mind of many companies.Third-party logistics (3PL) provider have also sensed the opportunityand begun to explore the possibility of providing such services forcompanies in need.
Place, publisher, year, edition, pages
2014. , 105 p.
Supply chain, Reverse logistics, 3rd-party logistics provider, E-commerce, Returns, B2C, Avoidance, Gatekeeping, Strategic aspects of return management, Lead time, Value- Adding, Costs, Driving forces of consumer returns, Third-party logistics (3PL), Quality management.
IdentifiersURN: urn:nbn:se:lnu:diva-36009OAI: oai:DiVA.org:lnu-36009DiVA: diva2:733317
Subject / course
Business Administration - Management Accounting
Business Process and Supply Chain Management, Master Programme, 60 credits
2014-06-03, 22:24 (English)
Andersson, Petra, Lecturer
Forslund, Helena, Professor