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Effects of Advanced Terminology in Quality Management: A survey investigation from Swedish organizations
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
2011 (English)Conference paper (Refereed)
Abstract [en]

To survive in the competitive market, most organizations of today work with quality improvement of some kind in their business. Many organizations use concepts like Six Sigma and Lean, either applied as the structure for the entire improvement work, or as inspiration where elements of the concepts are used in the business development. Within Lean and Lean Product Development (LPD) literature, Japanese terms are frequently used, something that companies have applied to different extents. In Six Sigma and Design for Six Sigma (DFSS) abbreviations are equally common. Furthermore, in non-English speaking countries the frequent use of English terms sometimes obstructs the understanding of the constructs. Altogether, independent of which quality improvement concept an organization chooses to work with, the possibilities of using advanced terminology in some form are numerous.

The present study investigates possible consequences of using advanced terminology of any kind in quality management, using experience and examples from large Swedish organizations. The paper thoroughly discusses advantages and disadvantages with usage of specialist language, indicating both increased benchmarking opportunities that come with a common use of terms between companies and the risk that too advanced denominations leads to misunderstandings within an organization. Conclusively, the paper emphasizes the importance of making a distinction between terms that are constructs used in the quality management field as a profession and at the everyday work in an organization and to make intentionally conceived choices of what terms that are used within the organization.

Place, publisher, year, edition, pages
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Other Engineering and Technologies
URN: urn:nbn:se:kth:diva-147553OAI: diva2:730468
EOQ World Quality Congress,June 20-23, 2011, Budapest, Hungary

QC 20140708

Available from: 2014-06-27 Created: 2014-06-27 Last updated: 2014-07-08Bibliographically approved

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Marcks von Würtemberg, LivEricsson, EvelinaSörqvist, Lars
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