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Making or breaking personnel with documentation
Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Arts and Sciences.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

In order to support a standardized and uniform documentation one can use different types of aids such as influencing attitudes, provide training and customize tools for documentation. This study looks at documentation in elderly care from the personnel’s perspective and seeks to better understand their view of and experience with documentation in relation to the aids described above. By holding semi-structured interviews with 12 people working with elderly care qualitative data were obtained and later analyzed using Interpretative Phenomenological Analysis (IPA). A range of different thoughts and attitudes towards documentation were found, some that could facilitate documentation, but also some that could hinder a good documentation practice. Also different insecurities were found such as lack of experience/knowledge about documentation, technology or language. Colleagues are a great resource for helping and educating personnel but it might be hard for them to explain some things they do if they aren’t aware of how they do it. It might also take time to readjust to new procedures such as a common information structure, especially for the experienced workers that have formed routines for how to do things. Contextual factors are important and the documentation systems have the ability to make or break the users.

Place, publisher, year, edition, pages
2014. , 27 p.
Keyword [en]
Elderly care; Documentation; IPA
National Category
Human Computer Interaction
URN: urn:nbn:se:liu:diva-108347ISRN: LIU-IDA/KOGVET-A--14/003--SEOAI: diva2:729994
Subject / course
Cognitive science programme
Available from: 2014-07-10 Created: 2014-06-26 Last updated: 2014-07-10Bibliographically approved

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Holm, Anna
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