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Supplier Selection & Quality Expectations: Development of a Simple Supplier Evaluation Tool in a Norwegian Ventilation Systems Company
Karlstad University, Faculty of Technology and Science.
Karlstad University, Faculty of Technology and Science.
2014 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
Leverantörsval och kvalitetsförväntningar : Utveckling av ett enkelt leverantörsutvärderingsverktyg i ett norskt ventilationsföretag (Swedish)
Abstract [en]

In today’s competitive market, survival and response to customer needs and

expectations are enabled through high-quality products for low costs – quality

products provided by suppliers fulfilling today’s quality-requirements for a low

price. Companies have until recent years selected suppliers only according to a

pricing structure, leaving other criteria’s, such as quality, behind.

The purpose of this master thesis is therefore to investigate quality aspects that

must be considered from a supplier evaluation perspective and design a simple

evaluation tool for first-time supplier selections. Both new and existing

suppliers will be tested with the tool according to information given during a

case study made at Flexit AS, a Norwegian ventilation-systems company

looking to introduce a structured approach for selecting suppliers.

Through an extensive literature- and empirical study, where a survey, of which

evaluation criteria’s to be included in the evaluation tool, was conducted

together with several both semi-structured and unstructured interviews, a

foundation for the design of the tool was presented.

Quality management systems and quality performance measurements, such as

rejection rate and delivery precision, are considered as fundamental aspects to

consider when assessing a supplier. Acceptance levels of approval are set

according to in-house objectives. If any evaluation tool including quality

should be usable, an in-house quality system must therefore first be

implemented by the in-house company – a notable improvement

recommended to the case company.

The design of the tool given from the thesis provides the evaluator with an

opportunity to visualize and compare existing suppliers according to five

criteria’s including cost, together with an additional spreadsheet for evaluation

of new suppliers put forward as a foundation and an indicator if new suppliers

are considering quality on a basic level.

Place, publisher, year, edition, pages
2014. , 82 p.
Keyword [en]
Supply Chain Management, Quality Management & Supplier Selections
National Category
Engineering and Technology
URN: urn:nbn:se:kau:diva-32540OAI: diva2:725622
External cooperation
Flexit AS
Subject / course
Industrial Engineering and Management, Master of Science
Educational program
Engineering: Industrial Engineering and Management (300 ECTS credits)
2014-05-26, 08:00 (Swedish)
Available from: 2014-06-17 Created: 2014-06-16 Last updated: 2014-06-17Bibliographically approved

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