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Designing Experiences in the Context of Academic Ceremonies: A Unified Approach
Umeå University, Faculty of Social Sciences, Department of Informatics.
2014 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Today’s society has moved towards a greater focus on users experiences from several different perspectives. It applies to the virtual world as well as to the environment outside computers. As markets are becoming saturated with products and services that are relatively similar, staging experiences is a possible way to increase product and service value. Within academic ceremonies at universities, the focus on the guests’ experiences is central.

The aim of this thesis is to clarify how three key concepts can lay a ground for better understanding when going forward in the design of experiences in the context of academic ceremonies. The concepts are User Experience, Service Design and Ubiquitous Computing.

The results shows that by dividing the processes of designing the ceremonies into smaller pieces and analysing them, using Patrick W. Jordan’s Hierarchy of Consumer Needs the current situation could be defined. A unified approach was taken towards the key concepts, which visualized the means we have to utilize in the possibilities of reaching upwards in the hierarchy and thus designing better experiences. 

Place, publisher, year, edition, pages
2014. , 25 p.
Informatik Student Paper Master (INFSPM), SPM 2014.07
Keyword [en]
User experience, Service design, Ubiquitous computing
National Category
Information Systems
URN: urn:nbn:se:umu:diva-89953OAI: diva2:725343
External cooperation
Enheten för kommunikation och internationella relationer
Educational program
Master's Programme in Human-Computer Interaction
Available from: 2014-06-16 Created: 2014-06-16 Last updated: 2014-06-16Bibliographically approved

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