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Sjuksköterskors upplevelse av triageprocessen på en vuxenpsykiatrisk akutmottagning: En empirisk studie
University of Skövde, School of Health and Education.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Nurses´ Experience of Triage Process in the Psychiatric A & E Department for Adults : An empirical study (English)
Abstract [en]

Title: Nurses´ Experience of Triage Process in the Psychiatric A & E Department

for Adults

Author: Miljatovic, Milos

Department: School of Life Sciences, University of Skövde

Course: Degree of Bachelor of Science in Nursing, Thesis in Nursing Care, 15 ECTS

Supervisor: -

Examiner: Brovall, Maria

Pages: 23

Keywords: Triage, Nurse, Psychiatric A & E Department for Adults, Triage scale

Background: In the beginning of 21st century some psychiatric A & E departments in

Sweden have introduced triage process and psychiatric triage scales. The aim was to meet

the growing numbers of patients with mental health problems attending psychiatric A & E

departments, in order to shorten waiting and transit times.

Aim: The aim of the study was to illustrate nurses´ experiences of triage process in the

psychiatric A & E department.

Method: Qualitative empirical study was conducted.

Results: Three categories were identified: Triage process creates confidence, Obstacles in

triage assessment, Possibilities for improved patient care through triage process; and six

subcategories: Aid and support in having an assessment tool, Sense of comradeship,

Getting possibility to take answer and show the competence, Deficiencies with assessment

tool, Sense of inadequateness due to long waiting times to physician, Sense of ambiguity

during the triage process.

Discussion: Safe triage process is needed to achieve quality care in the psychiatric A & E

department, thus it is important that nurses have adequate triage scale, and the results

suggest that it is important for nurses to have an adequate triage scale which makes it

easier for nurses in nursing care.

Abstract [sv]

Bakgrund: Vissa svenska vuxenpsykiatriska akutmottagningar har i början av 2000-taletinfört triageprocess och triageskalor för att kunna möta det ökade vårdbehovet blandpatienter med psykiska problem. Syftet med införandet av triageprocessen var att kortaväntetider och genomlöpstider på mottagningar.Syfte: Syftet med studien var att belysa sjuksköterskors upplevelser av triageprocessen påen vuxenpsykiatrisk akutmottagning.Metod: Som metod valdes kvalitativ empirisk studie.Resultat: Tre kategorier identifierades: triageprocess skapar en trygghet, hinder itriageprocessen, möjligheter till förbättrad omvårdnad genom triageprocessen; och sexsubkategorier: hjälp och stöd genom ett bedömningsinstrument, känsla av kollegialitet, fåmöjlighet att ta ansvar och visa sitt kunnande, brister med bedömningsinstrumentet, känslaav otillräcklighet vid långa väntetider till läkaren, känsla av otydlighet iförbättringsprocessen.Diskussion: En trygg triageprocess behövs för att uppnå god omvårdnad på envuxenpsykiatrisk akutmottagning, och resultatet tyder på att det är viktigt attsjuksköterskor har en adekvat triageskala som underlättar i omvårdnadsarbetet.

Place, publisher, year, edition, pages
2014. , 23 p.
Keyword [en]
Triage, Nurse, Psychiatric A & E Department for Adults, Triage scale
Keyword [sv]
Triage, sjuksköterska, vuxenpsykiatrisk akutmottagning, triageskala
National Category
Medical and Health Sciences
URN: urn:nbn:se:his:diva-9402OAI: diva2:723081
Subject / course
Nursing/Nursing Science
Available from: 2014-06-10 Created: 2014-06-10 Last updated: 2014-06-10Bibliographically approved

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