Service manoeuvres to overcome challenges of servitisation in a value network
2015 (English)In: Production planning & control (Print), ISSN 0953-7287, E-ISSN 1366-5871, Vol. 26, no 14-15, 1188-1197 p.Article in journal (Refereed) Published
When manufacturing firms increase the share of service revenues, managing service provision becomes challenging. This study extends previous research on servitisation in individual firms by analysing the challenges service provision creates in a value network. The challenges are identified both within the firms and in the business relationships in the value network. In addition, the paper identifies and describes service manoeuvres firms use to address challenges resulting from servitisation. This case study of a value network is based on interviews carried out at 13 firms in the automotive industry, including suppliers, original equipment manufacturers and consultancies. The research shows that service manoeuvres, such as new types of resource integration and value constellations, are used to overcome challenges in the value network.
Place, publisher, year, edition, pages
2015. Vol. 26, no 14-15, 1188-1197 p.
servitisation, value network, challenges, manufacturing firms, service manoeuvres, case study
Economics and Business
IdentifiersURN: urn:nbn:se:kau:diva-32139DOI: 10.1080/09537287.2015.1033491ISI: 000361378400003OAI: oai:DiVA.org:kau-32139DiVA: diva2:719121