Internkommunikation, dess funktion och betydelse för projektmedlemmars motivation.
Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Previous research has shown that internal communication can be linked with how motivated a project team is, but research that shows examples of how this works is missing. This paper therefore aims to study how two different IT projects are working with internal communication. By analyzing its strengths and weaknesses, we wanted to study how these could be linked to the project team's motivation. In doing so, we wanted to be able to give examples of how projects could work with internal communication to motivate their project teams.
Essay questions of the study are:
- How does the internal communication occur in the projects?
- Which strengths and weaknesses are to be found in the internal communication?
- How does the internal communication influence the project members' motivation?
To fulfill the purpose of the study it was needed informants interviews with the project manager for each project to access the facts, and respondent interviews with the project members from each project for accessing opinions.
The results from the interviews show that both projects have effective communication, even if it looked different, and doesn't quite agree with what previous research recommends. Among other things, a clear communication structure is missing in one of the projects. Evaluation of the communication is missing in both projects. And in several cases also guidelines for the formal communication are missing, such as for the document management, through the system SharePoint. In both projects, the informal communication plays an important role and that both project teams are located close to each other seems tobe a recipe for successful communication. The project members are in favor of the communication and that fact made it natural to find links to the components that create motivation. Among other things, belonging and self-determination have been shown to be created by internal communication. However, there are other components, such as development and competence that have been more difficult to find examples of. This suggests that a certain amount of motivation can be achieved through functioning communication but also other motivators are needed in a project.
Place, publisher, year, edition, pages
2014. , 62 p.
project, communication, internal communication, project communication, motivation, work motivation
projekt, kommunikation, internkommunikation, projektkommunikation, motivation, arbetsmotivation
IdentifiersURN: urn:nbn:se:kau:diva-32105Local ID: 128OAI: oai:DiVA.org:kau-32105DiVA: diva2:717890
Subject / course
Master's Degree Programme (one year) in Project Management, 60 hp
Rönnlund, Peter, Universitetslektor
Ljung, Lennart, Universitetslektor