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Kommunicera säkert: En studie om kommunikation mellan lotsar, befälhavare och bogserbåtsbefälhavare
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med studien var att undersöka vad lotsar, befälhavare och bogserbåtsbefälhavare ansåg om den verbala kommunikationen med hänsyn till säkerhet och effektivitet. Detta eftersom majoriteten av alla fartygsolyckor inträffar på grund av den mänskliga faktorn, där kommunikationen är en stor del. I studien genomfördes semistrukturerade intervjuer med två lotsar, två befälhavare och två bogserbåtsbefälhavare. Genom de sex intervjuerna i studien gick det bland annat att utläsa att användandet av standardfraser och closed loop communication varierar. Om användandet inom dessa två områden blev bättre skulle säkerheten kunna ökas. I studien framkom det också att kunskapen i eng­elska varierar vilket kan leda till missuppfattningar. Bättre kunskap i det engelska språket och hur man kommunicerar kan vara två andra sätt att öka säkerheten.

Abstract [en]

The aim of this study was to examine how pilots, vessel masters and tugboat masters perceive the importance of verbal communication with consideration to safety and efficiency.  This is based on the fact that the vast majority of accidents involving vessels occur because of human error, where lack of communication plays a large part. In the study semi-structured interviews were held with two pilots, two masters and two tugboat masters. After conducting these six interviews it became apparent at the use of standard phrasing and closed loop communication could vary. Based on the information collected one conclusion is that if the usage within these two areas improved safety could increase. It was also apparent in this study that the knowledge of the English language differed greatly which also could lead to misunderstandings with the giving of instructions. A better proficiency in English and better knowledge of verbal communication could be two possible ways of increasing safety.

Place, publisher, year, edition, pages
2014. , 34 p.
Keyword [en]
Pilot, master, tugboat master, Maritime Resource Management, communication
Keyword [sv]
Lots, befälhavare, bogserbåtsbefälhavare, Maritime Resource Management, kommunikation
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:lnu:diva-34083OAI: oai:DiVA.org:lnu-34083DiVA: diva2:715613
Subject / course
Master Mariner
Educational program
Nautical Science Programme (4years) with onboard practical training placement, 180 credits
Supervisors
Examiners
Available from: 2014-05-07 Created: 2014-05-05 Last updated: 2014-05-07Bibliographically approved

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Kommunicera säkert(278 kB)363 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Citation style
  • apa
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  • Other style
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  • de-DE
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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