Change search
ReferencesLink to record
Permanent link

Direct link
The Nordic model for consumer and customer satisfaction: Policy report
Responsible organisation
2005 (English)Book (Other academic)
Abstract [en]

The key element in consumer policy is to create the best possible conditions for consumers: The best conditions with regard to consumer protection and rights, but also in relation to the opportunity for consumers to choose between an ever expanding range of alternatives on a transparent basis.There is a long tradition of creating good conditions for consumers in the Nordic countries. However, having a good baseline must not be used as an excuse for politicians, authorities or the business community to rest on their laurels. Good conditions for consumers benefit the individual consumer, but they also help ensure that Nordic businesses are highly competitive. These are characteristics and strengths we need to build on. If the best possible conditions are to be ensured, it is of course crucially important to know what conditions consumers actually regard as significant. It is important to focus on those areas that have the greatest impact on consumer satisfaction. It is important to be able to allocate priorities - but sensible allocation of priorities necessitates having knowledge based on facts.The purpose of the project was to make a start on the development of the Nordic model for consumer and customer satisfaction, as a step in the direction of consumer policy based on facts. It is hoped that more quantitative arguments can be brought into the debate on setting priorities with the model, and that it will become possible to monitor whether the initiatives that are launched actually have the anticipated effects.

Place, publisher, year, edition, pages
Copenhagen: Nordic Council of Ministers , 2005. , 73 p.
TemaNord, ISSN 0908-6692 ; 2005:574
Keyword [fi]
Keyword [da]
Keyword [is]
Keyword [no]
Research subject
Consumer protection
URN: urn:nbn:se:norden:org:diva-1184DOI: 10.6027/TN2005-574ISBN: 92-893-1226-2OAI: diva2:701503
Available from: 2014-03-04 Created: 2014-03-04 Last updated: 2014-06-30

Open Access in DiVA

fulltext(415 kB)29 downloads
File information
File name FULLTEXT01.pdfFile size 415 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Other links

Publisher's full text

Search outside of DiVA

GoogleGoogle Scholar
Total: 29 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 394 hits
ReferencesLink to record
Permanent link

Direct link