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The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The engagement of citizens in governmental actives is the future of publicsector reforms. The private sector has already started to leverage onlinetechnology to innovate and to reinvent businesses. The move towards servicesexchange instead of goods exchange is making producers, providersand users cooperate to recognize and exploit value co-creation opportunities.The degree to which collective intelligence is leveraged could be correlatedto the value an initiative generates in the public sector. Thereby open governmentimplies a focus on value co-creation in the public sector. This thesisargues that an important purpose of opening up governments towards citizensand private business is to leverage the potential of value co-creation in asimilar fashion to that already being explored in the private sector. To explorethis phenomenon this thesis addresses the following research question:How can local government use IT services to become more open and leveragethe potential of public value co-creation?Utilizing a design science approach with interpretive philosophical assumptions,the thesis contributes to knowledge on open government and value cocreationby designing artifacts that support open government in the form ofe- and m-services. It also investigates inhibitors of public value co-creationthat may arise from the design of the artifacts.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2014. , 74 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 14-005
Keyword [en]
Value Co-Creation, Open Government, Inhibitors, Design, IT-services
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-100836OAI: oai:DiVA.org:su-100836DiVA: diva2:697081
Presentation
2014-03-07, sal C, Forum 100, Isafjordsgatan 39, Kista, 09:00 (English)
Opponent
Supervisors
Available from: 2014-03-03 Created: 2014-02-17 Last updated: 2014-12-02Bibliographically approved
List of papers
1. Goal Model for Open Social e-Services
Open this publication in new window or tab >>Goal Model for Open Social e-Services
2011 (English)In: eChallenges, Paul Cunningham , 2011Conference paper, Published paper (Refereed)
Abstract [en]

Demands on public sector to become more open and embrace new possibilities given by ICT are constantly rising. EU as well as OECD are putting high pressure on governments to improve service level for citizens and at the same time lower cost and facilitate democratic processes. The authors have gathered statements from the development of an open social e-service at a Swedish municipality and projected these onto directives regarding open government from authorities. Using goal modelling techniques a goal model for open social e-services has then been created. The model consists of four aspects that have to be taken into consideration when building open social e-services: democracy, professionalism, citizen service and administration. The model has been evaluated by research and practitioners and can facilitate the further development of open e-government in Sweden and possibly in other countries. Examples are requirement specifications for open e-services and guidance for business process modelling for the social service sector.

Place, publisher, year, edition, pages
Paul Cunningham, 2011
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-67137 (URN)
Available from: 2011-12-26 Created: 2011-12-26 Last updated: 2014-03-03
2. The Promise of a Crowd
Open this publication in new window or tab >>The Promise of a Crowd
2013 (English)In: AMCIS 2013 Proceedings, Association for Information Systems, 2013Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents an evaluation of a mobile complaint and problem-reporting solution made for Swedish municipalities and their citizens. The evaluation is made through a government 2.0 framework to assess the appropriateness of the initiative as a citizen-sourcing solution. The research approach consists of a secondary analysis of empirical data. The researchers have been active participants in gathering the data for the secondary analysis. The results show that although the promise of the crowd is very prominent in the technical platform, municipalities are not prepared to fully utilize the citizen-sourcing solution. The main contribution for research is a widening of the body of knowledge regarding citizen-sourcing by an empirical application of a previously developed theoretical citizen-sourcing framework. The paper contributes to society and practice through highlighting difficulties that can be expected when realizing the promise of the crowd.

Place, publisher, year, edition, pages
Association for Information Systems, 2013
Keyword
Government 2.0, Citizen-sourcing, Mobile platform, Government 2.0, Citizen sourcing, mobil plattform
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-97754 (URN)
Conference
19th Americas Conference on Information Systems, Chicago, Illinois, USA, August 15-17, 2013
Available from: 2013-12-17 Created: 2013-12-17 Last updated: 2017-05-11Bibliographically approved
3. Configurable Process Models for the Swedish Public Sector
Open this publication in new window or tab >>Configurable Process Models for the Swedish Public Sector
2012 (English)In: Advanced Information Systems Engineering: 24th International Conference, CAiSE 2012, Gdansk, Poland, June 25-29, 2012. Proceedings, Springer Berlin/Heidelberg, 2012, 190-205 p.Conference paper, Published paper (Refereed)
Abstract [en]

Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2012
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 7328
Keyword
Configurable process models, public administration processes, e-services, e-government
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-82221 (URN)10.1007/978-3-642-31095-9_13 (DOI)978-3-642-31094-2 (ISBN)978-3-642-31095-9 (ISBN)
Conference
CAiSE 2012, Gdansk, Poland, June 25-29, 2012
Available from: 2012-11-12 Created: 2012-11-12 Last updated: 2017-05-03Bibliographically approved
4. Modeling IT-mediated value encounters between citizens and local government
Open this publication in new window or tab >>Modeling IT-mediated value encounters between citizens and local government
2012 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Cocreation of value in inter-organizational contexts is an increasingly common phenomenon. There is a lack of empirically grounded research regarding value cocreation in social contexts where meetings are mediated by IT. Through a case study of a e-government project, cocreation between citizens and local government is explored. The value encounter model is used as a tool for modeling cocreation. Results show that the model is able to capture significant cocreation activities, but miss some of the key values from the IT-system. The study recommends future research towards complementing the value encounter model with an “IT-object” and recommend investigating the Platform as a service field for inspiration.

Place, publisher, year, edition, pages
World Academy of Science, Engineering and Technology, 2012
Keyword
Cocreation, Value Encounters, IT, Modeling
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-86107 (URN)
Conference
ICSSME 2012, International Conference on Service Science, Management and Engineering, Dubai, October 2012
Available from: 2013-01-11 Created: 2013-01-11 Last updated: 2014-03-03Bibliographically approved

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