Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Key Performance Indicators for SAS Flights
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, The Institute of Technology.
2013 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Revenue management is a thoroughly researched field of study and it is widely used in several different industries. The Revenue Management Department at the airline SAS (Scandinavian Airline System) serves to maximise the profit of the company’s flights. At their disposal they have a number of tools, which use KPIs (Key Performance Indicators) as a measurement. The KPIs are used in prognosis to determine future initiatives, and to analyse and verify results. SAS does not know if the KPIs they focus on to measure performance are the most relevant for optimisation of revenue for their flights. In an attempt to simplify the use of SAS’ optimisation system we have performed a correlation analysis on a set of selected KPIs and assessed the influence relationships between these KPIs, in order to identify pivotal KPIs. Furthermore, we have researched origindestination control and the network effect to broaden the scope of the investigation. We have presented the work and the results in this thesis. The correlation analysis was performed using data, spanning a two-year period, for domestic flights (within Sweden) provided by SAS. The results of the analysis showed that the assessed KPIs could be divided into three groups; within each group the KPIs are closely correlated. As a result, we concluded that to focus on one KPI in each group should be adequate for evaluating performance. The three pivotal KPIs are revenue passenger kilometre, cabin factor and revenue per available seat kilometre. We have recommended SAS to continue working with origin-destination control and that the pivotal KPIs should be used as a measurement for the network, as well as measurements such as net leg revenue. Additionally, we have suggested that SAS conducts equivalent or similar analyses in other suitable areas to identify or confirm pivotal KPIs.

Place, publisher, year, edition, pages
2013. , 41 plus Appendicies p.
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-104028ISRN: LiU-ITN-TEK-G--13/071--SEOAI: oai:DiVA.org:liu-104028DiVA: diva2:694404
Subject / course
Logistics Management
Uppsok
Technology
Supervisors
Examiners
Available from: 2014-02-06 Created: 2014-02-06 Last updated: 2014-02-06Bibliographically approved

Open Access in DiVA

fulltext(6796 kB)4406 downloads
File information
File name FULLTEXT01.pdfFile size 6796 kBChecksum SHA-512
545b092b72309c5096dabc6fc596de65e96d3c078115ebdff623f3c8a356165eb548ee1ea46d949edc27bcc715d8c2b812be398a449153c2d335bfbea8bc1f20
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Arhall, JohannaCox, Emmie
By organisation
Communications and Transport SystemsThe Institute of Technology
Other Engineering and Technologies not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar
Total: 4406 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 722 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf