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”Hemtjänst är inte bara att vara ute och städa, tvätta och diska”: En kvalitativ studie om hemtjänstpersonalens upplevelser av otillräcklighet samt strategier de använder sig av för att hantera dessa upplevelser
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
: (Swedish)
Abstract [en]

The purpose of this study is to, based on qualitative interviews, understand the home care staff's experiences of insufficiency and also which strategies they are using to deal with these experiences.

The questions of this study are:

  • In which situations are home care staff experiencing insufficiency?
  • What copingstrategies do home care staff set out to deal with these experiences?


Method: Interviews has been used as a method to gather empirical data.

Theory: Theories of coping-strategies has been used as theory in the analyses of the empirical material.

Results: The result of this study concludes that experiences of insufficiency mainly promotes in situations of lack of time for various reasons. The main strategies home care staff is using are planning, adapting, accepting, compensation, get themselves together, control and manage their emotions and understanding. Other situations that promote feelings of insufficiency are lack of competence and when the eldery person doesn't want to receive a planned effort. Other strategies they use are social support and changing the circumstances.

Place, publisher, year, edition, pages
Keyword [sv]
Äldreomsorg, hemtjänstpersonal, situationer, otillräcklighet, copingstrategier.
National Category
Social Work
URN: urn:nbn:se:lnu:diva-31678OAI: diva2:691063
Educational program
Social Work Study Programme, 210 credits
2014-01-16, 08:00
Available from: 2014-01-30 Created: 2014-01-26 Last updated: 2014-01-30Bibliographically approved

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