What is the relationship between task-based and open-ended usability testing, in terms of measuring satisfaction?
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Usability is one of the most important aspects of Information Technology. Usability plays a vital role in this industry, where organizations thrive to ensure utmost satisfaction of their end-users in regard to the experience of using their product. The systems may be a website or a software application. To measure user satisfaction, the method of usability testing can be performed. Performing usability testing gives a clear picture of difficulties that would be faced by potential target users. There are different types of usability testing such as Task-based usability testing, open ended usability testing, remote usability testing etc. The important point here is about deciding upon the most appropriate type of testing technique to get the accurate user satisfaction level.
This study is mainly focused to answer the following research question: What is the relationship between the task-based and open ended usability testing, in terms of measuring satisfaction? System Usability Scale (SUS) has been used to measure the satisfaction of the users in this study. For this we used two websites performing task-based usability testing and open ended usability testing respectively.
Place, publisher, year, edition, pages
2014. , 43 p.
Open-Ended usability Testing, Task-based usability testing, SUS
IdentifiersURN: urn:nbn:se:liu:diva-103677ISRN: LIU-IDA/LITH-EX-A--13/008--SEOAI: oai:DiVA.org:liu-103677DiVA: diva2:690105
Subject / course
Computer science (20-credit final thesis, D level)
2013-02-13, Herbert Simon, Linköping University, Linköping, 10:00 (English)
Åberg, Johan, Researcher, Interaction design and behaviour change
Holmlid, Stefan, Assistant professor/lecturer in interaction and service design