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Äldres upplevelse av vården på Akademiska sjukhusets akutmottagning i Uppsala: en enkätstudie
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
2013 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syfte: Att undersöka hur nöjda patienter 75 år och äldre är med vården som bedrivs på akutmottagningen på Akademiska sjukhuset i Uppsala avseende väntetid, miljö, kompetens, förtroende, tillgänglighet, bemötande, information, kommunikation och smärtlindring.

Metod: Deskriptiv tvärsnittstudie. 38 patienter 75 år och äldre som besökt Akademiska sjukhusets akutmottagning svarade på en enkät avseende hur nöjda de var med sitt besök.

Resultat: Patienter 75 år och äldre var i stort mycket nöjda över vården som bedrivs på Akademiska sjukhusets akutmottagning. Patienterna var minst nöjda över väntetiden som ibland ansågs vara för lång i relation till deras besvär. Ingen skillnad gick att utläsa mellan hur nöjda män och kvinnor var med vården avseende väntetid, miljö, kompetens, förtroende, tillgänglighet, bemötande, information, kommunikation och smärtlindring. Någon skillnad gick inte heller att utläsa mellan hur nöjda patienterna var med vården och vilken typ av besvär; medicinskt, kirurgiskt eller ortopediskt som patienten hade sökt för.

Slutsats: Studien visar att de patienter 75 år och äldre som besvarade enkäten i stort är mycket nöjda med vården som bedrivs på Akademiska sjukhusets akutmottagning avseende väntetid, miljö, kompetens, förtroende, tillgänglighet, bemötande, information, kommunikation och smärtlindring. Resultaten går inte att generalisera och mer forskning krävs på området. 

Abstract [en]

Aim: To investigate the satisfaction levels of patients aged 75 years and older for care received at the emergency department of Akademiska hospital in Uppsala with regard to waiting times, treatment environment, competence, patient trust, accessibility, treatment, information, communication and pain relief.

Method: Descriptive cross section study. 38 patients aged 75 years and older who visited Akademiska’s emergency department answered by completing a form regarding how satisfied they were with their visit.

Results: Patients aged 75 and older were generally very satisfied with the care offered by Akademiska’s emergency department. Patients were least satisfied with waiting times, which were sometimes felt to be too long in relation to their symptoms. No significant difference was recorded between the satisfaction levels between men and women for the care offered with regard to waiting times, treatment environment, competence, patient trust, accessibility, treatment, information, communication or pain relief. Neither were any significant differences recorded between the types of symptoms - medical, surgical or orthopaedic - that the patients were seeking treatment for.

Conclusion: The study shows that patients aged 75 and over who answered the form were generally very satisfied with the care offered by Akademiska hospital’s emergency department with regard to waiting times, treatment environment, competence, patient trust, accessibility, treatment, information, communication and pain relief. These results cannot be generalized and more research is required in this area.

Place, publisher, year, edition, pages
2013. , 40 p.
Keyword [en]
Quality of care, emergency department, patient experience, older patients
Keyword [sv]
Vårdkvalitet, akutmottagning, patientupplevelse, äldre
National Category
Nursing
Identifiers
URN: urn:nbn:se:uu:diva-215467OAI: oai:DiVA.org:uu-215467DiVA: diva2:687452
Subject / course
Caring Sciences
Educational program
Registered Nurse Programme
Supervisors
Examiners
Available from: 2014-01-15 Created: 2014-01-14 Last updated: 2014-01-15Bibliographically approved

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