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How Customer Support Service works for small companies in hospitality industry in Sweden?: A study of a small hotel in Karlstad.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Place, publisher, year, edition, pages
2013. , 58 p.
Keyword [en]
Customer support service, switching behaviour, customer loyalty, customer complaining behaviour, service quality
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-30784OAI: oai:DiVA.org:kau-30784DiVA: diva2:682089
Subject / course
Business Administration
Educational program
Master Programme in Business Administration
Presentation
2013-01-21, Karlstad, 10:00 (English)
Supervisors
Examiners
Available from: 2014-01-07 Created: 2013-12-22 Last updated: 2014-01-07Bibliographically approved

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Basharat_Hammad(1599 kB)260 downloads
File information
File name FULLTEXT01.pdfFile size 1599 kBChecksum SHA-512
734086f21f4bd737cac336d9f250a7703db88223c10508c1d28153545c7b8427ad90b713278763a0eefac2a805c7b3cbcb4d5713d7257517c612b56083aa5606
Type fulltextMimetype application/pdf

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Karlstad Business School
Business Administration

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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