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Förväntad och levererad servicekvalitet i en telefonbank
Mid Sweden University, Faculty of Human Sciences, Department of Business, Economics and Law.
2013 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
2013. , 7 p.
Rapport / CER - Centrum för forskning om ekonomiska relationer, 2013:5
National Category
Social Sciences
URN: urn:nbn:se:miun:diva-20882OAI: diva2:681717
Available from: 2013-12-20 Created: 2013-12-20 Last updated: 2013-12-20

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fulltext(2118 kB)76 downloads
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Strandberg, Christer
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