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Det Balanserade Styrkortet inom installationsbranschen: En fallstudie för NVS
KTH, School of Architecture and the Built Environment (ABE), Civil and Architectural Engineering, Building Technology and Design.
2013 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
The Balanced Scorecard in the installation sector : A case study at NVS (English)
Abstract [sv]

För att företag ska nå framgång gäller i de flesta fallen att verksamhetsstyrningen är tydlig och väl utarbetad. Strategin bör vara kopplad till mål och indikatorer som talar om huruvida företaget är på rätt väg eller ej. Inom den konservativa installationsbranschen relateras detta arbete ofta till den traditionella ekonomistyrningen. Det balanserade styrkortet är en teoretisk modell utarbetad för att balansera upp styrningen och inte bara se till det finansiella.

Syftet med studien är att genom det balanserade styrkortet visa på ett konkret förslag hur arbetet med en mer balanserad styrning kan tillämpas. Arbetet har baserats på den undersökning i form av intervjuer samt enkäter som gjorts på fallföretagets östra region.

Studien har visat på flera olika framgångsfaktorer över styrkortets perspektiv där respondenterna ofta varit eniga om vad NVS bör utveckla. Flera av dessa kan antas gälla generellt inom branschen, andra är delar som berör fallföretaget specifikt.


Abstract [en]

Important for a company to reach success in today's market is that the management is explicit and well worked-out. The strategy should be linked to aims and indicators who tell whether the company makes correct things or not. In the conservative installation-sector this work is often related to the traditional way of management through financial control. The Balanced Scorecard is a theoretical model to make the management more balanced, and not only focus on financial aspects.

NVS, one of the biggest operators in the business, are searching for tools and knowledge to implement a more balanced way of management. The purpose pf this study is to show how this work could develop through The Balanced Scorecard,. The method used in the report is based on interviews made at NVS together with a questionnaire sent out to all employees at NVS East.

The study has shown several critical factors for success in every perspective used in the scorecard.  The responders were often agreeing on which parts of the business NVS must improve. Most of these parts can be presumed to be valid in the installation-business as a general, others are only affecting NVS.

Place, publisher, year, edition, pages
2013. , 48 p.
Keyword [en]
the balanced scorecard, management, value creation, installation-sector
Keyword [sv]
det balanserade styrkortet, verksamhetsstyrning, värdeskapande, installlationsbranschen
National Category
Civil Engineering
URN: urn:nbn:se:kth:diva-134950OAI: diva2:668874
Educational program
Bachelor of Science in Engineering - Constructional Engineering and Economics
Available from: 2013-12-02 Created: 2013-12-02 Last updated: 2013-12-02Bibliographically approved

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