A comparative study between two IT system: How managing organizational factors could lead to a successful IT system implementation
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
The implementation of a new IT system in an organization provides many opportunities but as well as serious challenges. Opportunities may arise in the form of increased control and efficiency in the organization, while a common challenge may be that the organization does not perceive value in the investment because management has failed to integrate IT with the rest of the organization. It is only when the organization manages the organizational factors during and after IT implementation that the benefits may be realized. This thesis examines organizational factors involved during the implementation of IT systems and identifies critical factors that are plausibly responsible for the success of the implementation.
The design of the study was a comparative case approach that simultaneously examined two IT system implementations (named Heroma and Agresso) in the same organization, one of them being perceived to be more successful than the other. In the theoretical framework, discussion addressed the issue of how to measure a successful implementation. Based on the literature review and the empirical data, the author was able to identify the critical organizational factors that were most responsible for the level of success of each IT implementation.
The results showed that the Heroma implementation lacked in managing critical organizational factors, leading to a less satisfactory outcome. For example, the exclusion of employees from the implementation process and the lack of competency of the project manager made the Heroma implementation more troublesome then the Agresso implementation.
Place, publisher, year, edition, pages
2013. , 57 p.
IT system, management, communication, implementation, comparative case study, successful factors, less successful factors, organization.
IdentifiersURN: urn:nbn:se:uu:diva-210698OAI: oai:DiVA.org:uu-210698DiVA: diva2:664094
Subject / course
Hohenthal, Jukka, Universitetslektor