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A comparative study between two IT system: How managing organizational factors could lead to a successful IT system implementation
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The implementation of a new IT system in an organization provides many opportunities but as well as serious challenges.  Opportunities may arise in the form of increased control and efficiency in the organization, while a common challenge may be that the organization does not perceive value in the investment because management has failed to integrate IT with the rest of the organization. It is only when the organization manages the organizational factors during and after IT implementation that the benefits may be realized. This thesis examines organizational factors involved during the implementation of IT systems and identifies critical factors that are plausibly responsible for the success of the implementation.

The design of the study was a comparative case approach that simultaneously examined two IT system implementations (named Heroma and Agresso) in the same organization, one of them being perceived to be more successful than the other.  In the theoretical framework, discussion addressed the issue of how to measure a successful implementation. Based on the literature  review  and  the empirical  data,  the  author  was  able  to  identify  the  critical organizational factors that were most responsible for the level of success of each IT implementation.

The   results   showed   that   the   Heroma   implementation   lacked   in managing critical organizational factors, leading to a less satisfactory outcome. For example, the exclusion of employees  from  the  implementation  process  and  the  lack  of competency  of  the  project manager  made the Heroma  implementation  more troublesome  then the Agresso implementation.

Place, publisher, year, edition, pages
2013. , 57 p.
Keyword [en]
IT system, management, communication, implementation, comparative case study, successful factors, less successful factors, organization.
National Category
Business Administration
URN: urn:nbn:se:uu:diva-210698OAI: diva2:664094
External cooperation
Uppsala kommun
Subject / course
Business Studies
Available from: 2013-11-21 Created: 2013-11-13 Last updated: 2013-11-21Bibliographically approved

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