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E-government and e-governance: Swedish case studies with focus on the local level
KTH, School of Architecture and the Built Environment (ABE), Urban Planning and Environment, Urban and Regional Studies.
2013 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The objective of this licentiate thesis is to provide a deeper understanding of these concepts through empirical studies in a Swedish context. Further, it aims to analyse whether – and if so in what way – the implementation of local contact centres (CC) affect conditions for local planning. This is reported in three articles. In this thesis e-government is defined to as the use of tools and systems by governmental bodies made possible by ICT that affect the organization of public administration. E-governance is defined as the ICT-based networks of services and administration in New Public Management settings including both public and private actors. Case study methodology is used as research method, including interviews, focus group studies, document studies, and some participatory observations. The analysis is partly built on an inductive methodological approach, since this is a new, emerging field of innovative policy and practice. Based on a theoretical discussion of New Public Management in the digital era, findings show that there is a difference between the concepts of e-government and e-governance from the perspective of e-administration and e-services and that the terms should not be used interchangeably. The study indicates that there are examples of implementation that are referred to the e-governance setting. Further the study indicates that local municipal contact centres may be referred to not only as an implementation of e-government but as a combination of e-governance and e-government. The findings indicate that there is a potential for positive impact on the conditions for local planning through the implementation of municipal contact centres.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2013. , 29 p.
Series
Trita-SOM , ISSN 1653-6126 ; 2013:13
Keyword [en]
governance, e-government, e-governance, New Public Management, municipal contact centres, planning, policy entrepreneurship, networks, implementation, translation, Sweden
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:kth:diva-133773ISBN: 978-91-7501-888-1 (print)OAI: oai:DiVA.org:kth-133773DiVA: diva2:663249
Presentation
2013-10-29, Konferensrummet, våning 2, Drottning Kristinas Väg 30, KTH, Stockholm, 13:15 (English)
Opponent
Supervisors
Note

QC 20131111

Available from: 2013-11-11 Created: 2013-11-11 Last updated: 2013-11-11Bibliographically approved
List of papers
1. Trust in secure public e-services: Translating policies into use
Open this publication in new window or tab >>Trust in secure public e-services: Translating policies into use
2012 (English)In: Entrepreneurship, Social Capital and Governance: Directions for the Sustainable Development and Competitiveness of Regions, Edward Elgar Publishing, 2012, 241-262 p.Chapter in book (Other academic)
Abstract [en]

The emerging information society challenges relations between public agencies and citizens in many ways. Providing e-services on the Internet and using other forms of information and communication technologies are basic components of e-government. E-services as such are innovations – even if the service itself existed before – as they are a new way of producing and organizing the service. For secure use and successful implementation of innovations in public contexts, the innovation must be considered legitimate and related to policies.

   The European Union and all other levels of government form policies, which are translated among the various levels to manage the useful, secure praxis of e-services. Translation in organisational terms takes place across governmental levels in the multi-level governance chain and secondarily from technical to administrative settings. Since the Swedish public administration relies on a dual steering approach, with strong, constitutionally mandated regional and local autonomy, such policies cannot be forced onto regional and local public agencies. Instead, European and national policy statements become soft policy instruments in the local context, and their implications rely on local uptake in the specific setting and on the competencies of the professionals in local public administration. 

   Since this is a new, emerging field of innovative policy and practice, our analysis will build on an inductive methodological approach. The theoretical framework of policy and technology translation allows inclusion of this broad process of changes. Our focus here on the translation process is to highlight translations both across levels in multi-level settings and as constructions of meanings of security. The conclusion is that the organizational settings of multi-level governance are greater constraints than new technology for implementation of public e-services.   

Place, publisher, year, edition, pages
Edward Elgar Publishing, 2012
National Category
Social Sciences Economics and Business
Identifiers
urn:nbn:se:kth:diva-128973 (URN)10.4337/9781781002841.00015 (DOI)2-s2.0-84882030527 (Scopus ID)
Note

QC 20130918

Available from: 2013-09-18 Created: 2013-09-17 Last updated: 2017-11-29Bibliographically approved
2. Regional E-Governance: Promoting Entrepreneurial Behaviour in Public Administration
Open this publication in new window or tab >>Regional E-Governance: Promoting Entrepreneurial Behaviour in Public Administration
2014 (English)In: Agglomeration, Clusters and Entrepreneurship: Studies in Regional Economic Development / [ed] Charlie Karlsson, Börje Johansson, Roger R. Stough, Cheltenham, UK & Northampton, MA, USA: Edward Elgar Publishing, 2014, 1, 199-220 p.Chapter in book (Refereed)
Abstract [en]

Public e-services are technical innovations leading to organisational changes. The basic pre-conditions of e-services in the public sector differ in several perspectives from the private sector and e-commerce. For example when the “customers” are citizens instead of consumers the distribution of, access to and use of the services are different. Thus there are demands for developing general models and approaches to analyse as well as promote public e-services. Governmental e-services bring out innovative organisational changes based on how the public sector can meet the e-society and bridge over formerly unseen divides. However, such changes demand an innovative behaviour among actors in usually strictly and formally defined roles. 

The conceptual model developed in this paper will discuss the differences of e-services, e-administration and e-democracy. Following on to this model an illustrative case of a public e-service on the Internet is presented analysed through the model. The e-service extending the geographical reach of public organisations is the Common application system for upper secondary school, in the regions of West Sweden and Östergötland in Sweden.

Place, publisher, year, edition, pages
Cheltenham, UK & Northampton, MA, USA: Edward Elgar Publishing, 2014 Edition: 1
Series
New Horizons in Regional Science
Keyword
e-Governance, e-administration, e-services, policy entrepreneurs, regional associations, Sweden
National Category
Social Sciences
Research subject
Planning and Decision Analysis
Identifiers
urn:nbn:se:kth:diva-133706 (URN)10.4337/9781783472635.00016 (DOI)978 1 84980 926 9 (ISBN)
Note

 QC 20140929

 

Available from: 2013-11-08 Created: 2013-11-08 Last updated: 2014-09-29Bibliographically approved
3. Local e-Government in Sweden: Municipal Contact Centre Implementation with Focus on Public Administrators and Citizens
Open this publication in new window or tab >>Local e-Government in Sweden: Municipal Contact Centre Implementation with Focus on Public Administrators and Citizens
2014 (English)In: The Journal of Community Informatics, ISSN 1712-4441, Vol. 10, no 1, 1-15 p.Article in journal (Refereed) Published
Abstract [en]

The aim of the article is to analyze the implementation of municipal contact centers (CCs) – an e-government initiative on the local level- from the perspectives of  public adiminstrators and the citizens. This article is based on case studies from four Swedish municipalites. The results indicate that the CCs: contribute to increased access to municipal service, localize public services and combine different services into a one-stop practice striving to provide a “holistic” approach to the individual citizen in her local context. However, the quality of the service also depends on the organization of the work  within the back office of the municipalities. All issues from citizens were registered in a common database which may be a potantail contribution local planning and to increased knowledge about the citizens’ needs and perceptions regarding municipality services.  

Place, publisher, year, edition, pages
Vancouver, Canada: open journal systems, 2014
Keyword
e-government, municipal contact centre, implementation, citizens, public administrators
National Category
Social Sciences
Research subject
Planning and Decision Analysis
Identifiers
urn:nbn:se:kth:diva-133772 (URN)
Note

http://ci-journal.net/index.php/ciej/article/view/860/1044 länk till artikeln

QC 20140929

Available from: 2013-11-11 Created: 2013-11-11 Last updated: 2014-09-29Bibliographically approved

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Citation style
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Output format
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