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The Use of Resilience Strategies in Crowd Management at a Music Festival: and the safety organization’s role in avoiding crowd conflict
Linköping University, Department of Computer and Information Science. Linköping University, The Institute of Technology.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Each year people are injured and even die in crowd related accidents, often during planned events. Recent studies have emphasized the need for using a systems approach to study these events. In this study the systems approach of resilience theory is combined with the crowd psychology-models Extended Social Identity Model and the Aggravation and Mitigation Model to examine event safety at a music festival, a domain previously largely unexplored by these perspectives. By using an ethnographic approach as well as interviewing visitors the study set out to answer questions about when and how the safety organization adjusted itself under conditions relating to crowds. Another goal was to study the social identity of the visitors as well as the interaction between the safety organization and the visitors at the festival to explain the presence or absence of crowd conflict. Using thematic analysis several situations were identified where the safety organization adjusted itself, as well as the strategies that the organization used in these different circumstances. It was also concluded that the absence of crowd conflict could best be explained by three factors. First of all, no history of crowd conflict existed between the safety organization and the visitors, secondly, there were no groups present with the goal of creating conflict, and thirdly, the social processes taking place between the safety organization and the visitors were all mitigating in nature. The mitigating nature of the social processes was partly attributable to the strategies identified for adjusting to crowd conditions.

Place, publisher, year, edition, pages
2013. , 71 p.
Keyword [en]
Resilience, Resilience Engineering, Resilience Strategies, System Safety, Cognitive Systems Engineering, Event Safety, Crowd Management, Crowd Safety, Crowd Disasters, Crowd Conflict, Crowd Psychology, Extended Social Identity Model, Aggravation and Mitigation Model, Music Festival
National Category
Social Sciences Interdisciplinary Human Computer Interaction
URN: urn:nbn:se:liu:diva-100117ISRN: LIU-IDA/KOGVET-A–13/005–SEOAI: diva2:659638
External cooperation
Liveside Safety AB
Subject / course
Cognitive science programme
2013-06-14, 16:00
Available from: 2013-10-28 Created: 2013-10-26 Last updated: 2013-10-28Bibliographically approved

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