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INDONESIA AIR TRAFFIC SERVICES (ATS) READINESS AND STRATEGIC PLANS FOR TAKING OVER AIRSPACE AND IMPROVING THE SERVICE: CASE STUDY : AIRSPACE SECTOR A, B, AND C
Karlstad University, Division for Information Technology. Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. Karlstad University.
2013 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

 

Indonesia is trying to take over airspace Sector A, B, and C from Singapore and this desire has been going on for decades. To carry out these dreams, Indonesia was faced with a series of agreements with Singapore and Malaysia because both countries have interests in that airspace sector.

To take over that airspace, Indonesia must perform a series of efforts. One of the efforts is by improving Air Traffic Services (ATS) quality in Indonesia. In determining ATS service quality, pilot perceiving and expectation must be assessed. Pilot employed tangible and intangible cues to determine the quality.  The author determined forty items to describe pilot perception and expectation based on 10 (ten) criteria in evaluating service quality.  Moreover, total ATS quality which is including technical quality and functional quality dimensions are clearly presented.

Other factor influencing ATS quality is safety culture which is merged with ATS quality. Human factor as the main source in conducting service is described clearly in relation with ATS. Human factor become important because human and its environment can affect ATS performance. Six principles of service management are elaborated in ATS system to improve ATS quality. Combined with service and management theories to obtain the conclusion of Indonesia ATS quality and ATS readiness, this research discussed the Indonesia strategic plan to improve service quality. Then, Directorate General of Civil Aviation (DGCA) will work together with Indonesia ANSP and ATS Unit authority to manage ATS quality in Indonesia in order to taking over airspace Sector A, B, and C from Singapore.

Place, publisher, year, edition, pages
2013. , p. 96
Keywords [en]
DGCA, ATS, Airspace, Service quality, Safety culture, Human factor, Service management, Strategic plan.
National Category
Civil Engineering
Identifiers
URN: urn:nbn:se:kau:diva-29562OAI: oai:DiVA.org:kau-29562DiVA, id: diva2:656944
Subject / course
Business Administration; Engineering Physics, Master of Science
Educational program
Master Programme in Business Administration; Master of Science in Engineering, Degree Programme in Environmental and Energy Engineering (120 ECTS credits)
Presentation
2013-09-09, Thesis defense room, Faculty of Engineering – UGM Master Programme in Transport and System Engineering Jl. Grafika No. 2, Kampus UGM,, Yogyakarta - Indonesia, 14:03 (English)
Supervisors
Examiners
Projects
Transportation ResearchAvailable from: 2013-11-01 Created: 2013-10-17 Last updated: 2013-11-01Bibliographically approved

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Thesis Ade Patra Mangko(4315 kB)8042 downloads
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CiteExportLink to record
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