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Introducing app stores into a packaged software ecosystem: a negotiated order perspective
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2013 (English)In: International Journal of Business Information Systems, ISSN 1746-0972, Vol. 14, no 2, 223-237 p.Article in journal (Refereed) Published
Abstract [en]

This study addresses the emerging phenomena of app stores for packaged software such as enterprise resource planning (ERP) and customer relationship management (CRM) systems. Through employing the technology of app stores, ERP and CRM vendors have been reported as shifting from delivering software as a service (SaaS) to platform as a service (PaaS). Through an in-depth case study of one ERP vendor's app store initiative, the study identifies and discusses instances of negotiated order of the ecosystem. The results show that the introduction of an app store for ERP brings with it the threat of restructuring both the incumbent business model and the power relationships nested in the ecosystem, thus spurring intensified instances of negotiated order. This is discussed in terms of different arenas of conflict for negotiated order.

Place, publisher, year, edition, pages
2013. Vol. 14, no 2, 223-237 p.
Keyword [en]
app stores, packaged software, negotiated orders, enterprise resource planning, ERP, software ecosystems, platform strategies, customer relationship management, CRM, platform as a service, PaaS, business models, power relationships
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-94890DOI: 10.1504/IJBIS.2013.056140OAI: diva2:656595
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2014-02-03Bibliographically approved
In thesis
1. Doing IT project alignment: Adapting the Delta model using design science
Open this publication in new window or tab >>Doing IT project alignment: Adapting the Delta model using design science
2013 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Despite the perceived importance of IT, a majority of IT projects fail to deliver what was actually ordered (!). One main reason for failure is IT project management’s inability to adapt and react to a dynamic and changing project environment, instead, projects are run as if it is possible to predict all project variables before project start.

In reality, IT project workers live in a dynamic, political and commercial environment where it is difficult to predict and control the future. IT projects needs to be continually aligned with their environment to stay relevant and deliver utility.

Through a design science and action research approach, a model supporting IT project managers with IT project alignment is created and tested. The model is called DELTA and is designed to be easy to understand and use for IT project managers; it builds on a simplification of commonly available approaches in order to facilitate communication the different domains of expertise in IT projects. DELTA builds on four main constituents: Enterprise images, Stakeholders, Goals and Project. Guidelines for using the model is also presented.

Experiences from using the model indicates that the model is perceived as a useful complement to regular project management methods, specifically by merging different conceptual perceptions into a common view. Furthermore, results highlight the conflict between IT project alignment and the traditional project model. Finally, the results show the difference between IT project issues and underlying causes for these issues.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences; Stockholm University, 2013. 167 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 13-010
IT, project, alignment, agile, governance, architecture, pragmatic, design science, action research
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-94891 (URN)978-91-7447-788-7 (ISBN)
Public defence
2013-11-15, Sal C, Forum, Isafjordsgatan 39, Kista, 13:00 (Swedish)
Available from: 2013-10-24 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved

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