Change search
ReferencesLink to record
Permanent link

Direct link
Usability Evaluation of Windows 8 with Keyboard and Mouse: Challenges Related to Operating System Migration in Large Organizations
Norwegian University of Science and Technology, Faculty of Information Technology, Mathematics and Electrical Engineering, Department of Computer and Information Science.
2013 (English)MasteroppgaveStudent thesis
Abstract [en]

The purpose of this study has been to evaluate the usability of Windows 8 when using keyboard and mouse. Sub goals have been to uncover the usability problems and to generate recommendations for organizations upgrading to Windows 8. Usability testing according to ISO/IEC 25062:2006 was performed on users that had experience from Windows 7. Tests were performed on both Windows 7 and 8 for comparison purposes. Interviews with administrators involved in the operating system migration process were conducted. The interviews were performed to identify problems with previous migration processes. This study uncovered usability problems in Windows 8. Usability tests performed gave negative results in categories of effectiveness, efficiency and satisfaction for Windows 8. The severity of the usability problems uncovered was high and affected the usability of the system. Problems were caused by fundamental Human Computer Interaction mistakes made by the design and from introducing a new mental model for navigation. Hidden functions proved to be one of the large problems for users when trying to execute their daily tasks. The interviews of the administrators uncovered experiences made from earlier migration processes. The lack of training provided to the employees and the introduction of new IT solutions in an organization resulted in a lower satisfaction score on the yearly employee report. Comparing results from the usability testing with feedback from the interviews have been used to suggest topics for training. The topics for training cover the elements and functions that users struggled with during the usability testing of Windows 8. Other measures for an easier transition when upgrading to a new operating system have been proposed.

Place, publisher, year, edition, pages
Institutt for datateknikk og informasjonsvitenskap , 2013. , 146 p.
URN: urn:nbn:no:ntnu:diva-22973Local ID: ntnudaim:8630OAI: diva2:655607
Available from: 2013-10-12 Created: 2013-10-12 Last updated: 2013-10-12Bibliographically approved

Open Access in DiVA

fulltext(4614 kB)1042 downloads
File information
File name FULLTEXT01.pdfFile size 4614 kBChecksum SHA-512
Type fulltextMimetype application/pdf
cover(271 kB)21 downloads
File information
File name COVER01.pdfFile size 271 kBChecksum SHA-512
Type coverMimetype application/pdf

By organisation
Department of Computer and Information Science

Search outside of DiVA

GoogleGoogle Scholar
Total: 1042 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 240 hits
ReferencesLink to record
Permanent link

Direct link