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Sustaining IT investment Value - Using IT artifacts as a knowledge generative tools
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information and Communication systems. (ValIT group)
2013 (English)In: 7th European Conference on Information Management and Evaluation, ECIME 2013, 2013, 222-228 p.Conference paper (Refereed)
Abstract [en]

Purpose: The purpose of this paper is twofold. First, it explores the possibility of sustaining IT investment intangible values by using IT as 'cognitive tools' to create technology-driven organization. In this capacity IT plays the role of creating an environment that facilitate reflective thinking, learning and collaborating with users. Second, based on this IT role, the paper examines the implication of such IT role toward the evaluation of IT investments criteria. Design/methodology/approach: The author applied Heidegger's 'tool analysis' framework to investigate the 'place' of technology in users' world. The framework is used to amplify the role of technology in a working environment. A case study of new technology appropriation is presented. To examine the empirical evidence, a content analysis method is applied. Findings: On the one hand, IT has transformed from being a back-office enterprise to a strategic ally in managing organizational processes, communication and work practice collaboration. On the other hand, contemporary organizations are in continuous self-design process to keep themselves adaptive to a competitive environment, hence called self-design organizations. Thus, the concept of 'value creation using IS' should shift from the mindset of using IT as an infrastructure intended to manage, store and transfer information to a strategic ally that can help to create a technology-driven organization. In this role, IT systems can be used to create a suitable environment for self-designing process. In addition, IT investment evaluation criteria should be based on the facilities IT systems provided for self-design practice. Research implications-Three implications were identified for the following IS activities: (1) IS design-developing IT systems using complete user requirement analysis and seamlessly match making these requirements is implausible. The goal of design should be to stimulate and accommodate self-designing. (2) IS implementation-The goal of technology in the work environment is holistic and experimental. In order to retain tacit knowledge resulted from socio-technical entanglements, organization should aim to continuously re-adapt current system. (3) IT investment evaluation criteria should include whether an IT system can contribute to knowledge creation in self-design organization and play a tool-like role to improve work practice.

Place, publisher, year, edition, pages
2013. 222-228 p.
Keyword [en]
Cognitive tools, IT investment, IT role, Value creation
National Category
Information Systems
URN: urn:nbn:se:miun:diva-19971ISI: 000343432100026ScopusID: 2-s2.0-84893624618ISBN: 978-162993138-8OAI: diva2:653628
7th European Conference on Information Management and Evaluation, ECIME 2013; Gdansk; Poland; 12 September 2013 through 13 September 2013; Code 102570
Available from: 2013-10-04 Created: 2013-10-04 Last updated: 2015-02-23Bibliographically approved

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