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Att rädda världens djur: en retorisk analys av Parken Zoo:s kriskommunikation
Södertörn University, School of Culture and Education.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Crisis communication can make a crisis turn into a double crisis. The purpose of the thesis is to analyze by which rhetorical means a double crisis can occur. With the Swedish zoo Parken Zoo as a specific example, this essay examines the crisis communication during the crises that started with the tv-show Kalla fakta. The tv-show revealed that Parken Zoo killed and slaughtered endangered and sacred animals. When asked about the specific animals, the head of the zoo gave different answers – which contrasted with former employees testimony. The essay aim to find how the chosed strategies could affect the company’s ethos.

The episode of Kalla fakta is studied. Also a press release from Parken Zoo and a letter posted on Facebook from the head of the Zoo is examined. To find which rhetorical strategies that are communicated the paper uses the theory of status, Benoits apologia theory and Bitzers theory about the rhetorical situation. The method used is rhetorical criticism.

The results include the crisis communications accusations and answers. The conclusions of the thesis is that the contrast between evidence and Parken Zoo:s statements results in a loss of trust for the company. Parken Zoo also, in some cases, fortify the accusations with their answers. The local authorities owns the zoo, but they are absent in the crisis communication. This leads to a confusion regarding who is responsible.

Place, publisher, year, edition, pages
2013. , 76 p.
Keyword [sv]
Kriskommunikation, Kris av andra graden, Statusläran, Apologia, Image Repair Theory, Ethos, Den retoriska situationen, Retorisk kritik, Parken Zoo, Kalla fakta, Argumentation, Pressmeddelande, Facebookinlägg
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URN: urn:nbn:se:sh:diva-19831OAI: diva2:651743
Subject / course
Available from: 2013-09-27 Created: 2013-09-27 Last updated: 2013-09-27Bibliographically approved

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Att rädda världens djur av Lisa Målbäck(657 kB)250 downloads
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