Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE credits
This is a case study, within the field of Education and Human Resource Development.
The subject is handover in a non-profit organization. The organization studied is the
Uppsala Student Union (US). US is a politically run Non-profit organization (NGO),
with the objective to work for better study- and living conditions of the 35 000
students at Uppsala University, Sweden, who are its members.
Four people active within US have been interviewed, and the empiric material has
been analyzed mainly based on the theories of Organizational Learning and
Continuity Management. Some other theories are presented as well, as an orientation
with relation to handover in organizations and organizational development.
The questions asked are:
1. How is transfer of knowledge perceived in US – as a significant problem, a
small problem or no problem at all?
2. If transfer of knowledge is perceived as a problem, what are thought to be the
3. In US, as a NGO, how is handover managed? Which problems arise with
respect to handover?
4. What else of interest and relevance can be found?
The answers are:
1. A small problem. Transfer of knowledge is much thought of, but there are problems which
are viewed as more important.
2. The causes for problems with handover are mainly referred to a heavy
workload for the actives, high turnover and insufficient handover routines.
3. Routines for handover is a well integrated part of the work at US. And the
conditions in terms of resources are good compared to other student unions.
Some problems still arise, and a selection of these are presented in the study.
4. Additional findings have been defined under the following headlines:
Representation on Boards – an area for improvement
Changing the roles
On Actives-mentality (Swe. föreningsmänniskor)
Effective policy making
Students as actives
2010. , 63 p.