Ett bankkontors präglade kommunikation: Arbetet med ett kontors interna kommunikation
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The purpose of this study is to investigate two Handelsbanken offices and how they work in similar ways when dealing with internal communication. The goal is to answer if and in what way the managers` and the employes perceive their internal communication at the two bank officies. By a comparation between the two decentralisized officies the aim is also to study what differences and/or similarities that exists in internal communications?
Are managers and employees satisfied with the communication that flows in the organization? I find it interesting to investigate in wheather there exist a similarity in the internal communication between the managers and the employees since it is a decentralized organization.
I have made five semi-structured interviews with two managers at two different Handelsbanken offices. Additionally two interviews with two employes at one of the offices and also one interview at the other Handelsbanken office.
By the study I have found that all respondents have a positive impression according the internal communication. Both managers and employees in the offices have an effective cooperation, and also promotes an open environment where they have a good communication between each other all the time.
Place, publisher, year, edition, pages
2013. , 45 p.
Internal Communication, "face to face", organizational culture, oral communication, decentralization
Media and Communications
IdentifiersURN: urn:nbn:se:lnu:diva-28871OAI: oai:DiVA.org:lnu-28871DiVA: diva2:648336
Subject / course
Media and Communications Science
Media Management Programme, 180 credits
2013-09-15, 14:37 (Swedish)
Meldré, Helena, Univ.adjunkt
Ringfjord, Britt-Marie, Univ.adjunkt